2008 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of
AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
About AT&T
AT&T Inc. is the largest provider of local and long distance telephone services in
the United States, and also sells digital subscriber line Internet access and digital
television service. AT&T is the second largest provider of wireless service in the United
States, with over 81.6 million wireless customers, and more than 150 million total
customers. AT&T, Inc. was formed in 1983 as SBC Communications Inc. In 2005, AT&T
converted to its current form when it purchased the former "Ma Bell" AT&T Corporation.
The newly merged company took on the iconic AT&T moniker and T stock-trading
symbol (for "telephone").
The current AT&T includes eleven of the original Bell Operating Companies, and
the original long distance division. While it reconstitutes much of the former Bell
System, AT&T Inc. lacks the vertical integration of the historic AT&T Corp., which
prompted United States v. AT&T, the antitrust suit that led to the breakup in 1984
(which was ultimately settled by the Modification of Final Judgment in 1982.)
AT&T is bringing it all together for our customers, from the revolutionary iPhone
3GS to next-generation TV services and sophisticated solutions for multi-national
businesses.
For more than a century, AT&T has consistently provided innovative, reliable,
high-quality products and services and excellent customer care. Today, the mission is to
connect people with their world, everywhere they live and work, and do it better than
anyone else. AT&T is fulfilling this vision by creating new solutions for consumers and
businesses and by driving innovation in the communications and entertainment industry.
FIMUNI PA180 Interim project
Team leader (Interim project type: business)
AT&T Global Network Services Czech Republic s.r.o.AT&T Global Network Services Czech Republic s.r.o.AT&T Global Network Services Czech Republic s.r.o.AT&T Global Network Services Czech Republic s.r.o.
Palachovo namesti 2
625 00 Brno
Czech Republic
Karel Vondruška
Manager, Network services
e-mail: karel.vondruska@att.com, tel.: +420 123 456 789
AT&T is recognized as one of the leading worldwide providers of IP-based
communications services to businesses and also has the nation's fastest 3G network and
the largest international coverage of any U.S. wireless carrier, offering the most phones
that work in the most countries; the largest Wi-Fi network in the United States; and the
largest number of high speed Internet access subscribers in the United States.
AT&T is making huge advances in the entertainment and communications
industry. For example, AT&T has expanded its video offerings to include next-generation
television services such as AT&T U-verseSM TV and AT&T | DIRECTVSM. It's part of
"three-screen" integration strategy to deliver services across the three screens people
rely on most -- the mobile device, the PC and the TV.
As AT&T continues to break new ground and deliver new solutions, it is focused
on delivering the high-quality customer service that is our heritage.
Description of the project
First of all, the Team Leader has an overall responsibility for the service provided
by the team, maintains the team performance and performance of the individuals,
delegates and distributes the workload, evaluates the quality of the work. The Team
Leader deals with complaints, escalations (supported by Manager) , and conflicts and
communicates with other teams (parties) involved.
Daily morning issue reporting, weekly meetings with management, weekly
quality meetings, and awareness of any current issue are in Team Leader's
responsibilities as well. The Team Leader represents the team on meetings with
customers, manages and reports the attendance of individuals, interviews and mentors
newcomers, keeps a good climate within the team and is ready to take the ownership of
any issue if needed.
Team Leader is a T-shape professional and works on different types of projects
that are running within the team or even cross-teams. He is either assigned as an owner
of particular action(s) within the project or acts as a Project Manager and covers the
project from it's beginning.
Objectives
Student works for the business partner as a team leader and is expected do the
job within the time period of the Interim project course. The responsibilities and scope
of activities are defined below (Description of the position). Student has already been
assigned to these projects, on which he will be working until their completion:
- Build up the new intranet sites of the team using SharePoint technology (making
use of existing intranet sites stored in Lotus Notes application) - project
managed by student
- Maintain the efficiency of the team based on the Activity Catalogue
Description of the position
The Team Leader:
- Has an overall responsibility for the service provided by his team
- Reports to the management
- Provides daily morning issue reports and monthly KPI reports
- Attends weekly checks with management, weekly quality meetings in IBM IDC
and other required meetings
- Maintains and evaluates quality of the team work
- Maintains direct contact with customer, other teams and parties involved in the
service
- Represents the team on customer visits and meetings
- Deals with escalations, communicates with other teams or parties in case of
issues, knows escalation paths
- Maintains team performance and performance of individuals, is able to provide
the feedback about performance anytime
- Delegates work
- Maintains and reports attendance
- Interviews newcomer candidates for an assignment within his team
- Provides mentoring and education for newcomers
- Works as education focal point, maintains education enrollments for the team
members, keeps the knowledge within the team balanced
- Deals with conflicts within the team, supported by manager
- Works on team-wide projects
Outputs
- Gaining experience from an enterprise environment
- Applying student's skills and knowledge in practice
- Final report intended for the Guarantor of the field of study, with respect to the
given specification
- Final report (brief summary) for attention of the Guarantor of the business
partner focused on the business partner's approach towards the student, with
respect to the given specification