Name of position Name of roles Description of roles Required skills Reporting Monthly Report Status Reports Advance knowledge of MS office Security Tasks Health Checking Process Good communication skills Service Management Vulnerability Scan (If required) Advanced level of English language SA&D Checklist Basic level of Italian language will be considered as a plus Tool Management Remedy for change managment SA&D tool Reporting Reconciliation Reports Microsoft Access knowledge for handling data reports Generating Monthly Reconciliation Reports Correcting data from the Data Quality reports Generating macros Advanced Microsoft Excel Asset Management Visual Basic skills Searching for Signatures on the web Loading Licences into SWCM Other administrative tasks Update TR with recon reports CCM vs SWCM checking PA vs SWCM Business Operations European operations and business Overall business management / management systems and finanace Delivery Compliance Administration Patch management using the APARS process on the operating system level Delivery Compliance Administration Health Check Compliance (Operating system level and application level where necessary) Service Activation and Deactivation Antivirus Management (harmful code) UserID Management Team Leaders/Focal Points and assist with daily tasks "Transfer of new workload from the sending IMT to Brno, assisting with the completion of the documentation required for a successful transfer" "Data entry into tools such as SD/IS, SESDR and Elanor" Documentation and communication skills. Assisting with the writing/updating of documentation for the team "Documentation and communication skills, ability to drive the project-like work independently and with enthusiasm." Assisting to compile daily and weekly reports to show the productivity of the team. Assisting with the reporting to the customers on the overdue items and the actions required to resolve them. Other duties as deemed necessary Automation implementation VBA scripting in MS Excel Visual Basic skills Lotus Notes scripting Lotus script of JAVA script skills Documentation consolidation Create a hierarchical WiKi for all the IDC CE DCA community focused on technical documentation. This would encompass a design phase and data consolidation phase cross all the teams "Documentation and communication skills, ability to drive the project-like work independently and with enthusiasm." Data feeding SDIS/LOPR service units import – manual data import to the Service Delivery Information System Documentation and communication skills. Data mining Comparison of data in different databases Basic Excel knowledge Customer technical support Communication with other teams to get the data synchronized Revision of current related documentation General administrative tasks Shadowing of TL Creation of LOPR's and update of SDIS Quality analysis and statistics Groupware Technical activities "1st level support - monitoring of a system, general IT knowledge necessary" "2nd level support: if there is somebody experienced in Linux, ideally with RedHat certification" Implement iSeries GDF metrics to IDC Manager Tool Set Centralization of metrics Strong skills in programming in PHP iSeries Operations Wider usage of strategic solution IDC MTS Strong skills in mySQL Increased quality of metrics "Strong skills in javascript, java" Reporting Gathering data relevant for quality reporting Preparation of quality reports Weekly updates of visual boards " Application hosting" Support of pool leaders by entering time evidence Preparing data for pool health index reporting Data maintenance in Service delivery information system Internal web application developer Good knowledge of Perl programming language Developing of GBRS application used by several teams inside IBM Good knowledge of underlying UNIX operating systems & scripting "GBRS stands for Global Backup Reporting System, which is a complex system written in Perl" Knowledge of DB2 SQL language Developing various packages for the application Knowledge of HTML/XHTML + CSS Storage management Getting experience with developing systems used in production environment & get the chance to learn how to write production-grade code Knowledge of LDAP queries will be advantage Ability to read/write technical English Ability to understand spoken English General support team role Data feeding to SD IS Good communication and documentation skills. G2G report preparation and data feeding Problem Determination & analysis skills. "Quality analyst support, report generation support" Performance Monitoring & analysis. "Change management preparation support (TSM client updates, warnings..)" Team working skills balanced with ability to work alone and a positive attitude. "Ability to work on different OS systems (WIN, AIX, Linux..)" Ability to read/write technical English Ability to understand spoken English Automation implementation & Reporting "Gathering data relevant for quality/productivity reporting VBA scripting in MS Excel Lotus Notes scripting " "Advanced Microsoft Excel Visual Basic skills Lotus Notes will be appreciated " Advance read/write technical English and also spoken End user support General support for the team End user support Quality/Training/GDF/Resource/Hiring "Quality calls check, soft skills training, " "Advance English, willing to experience in practice communication skills, soft skills, " "GDF support, Resource deplyment and Hiring" Security Tasks Health Checking Process Good communication skills " Security Tasks (Health Checking Process)" Compliance support team role Revision of process setup in the team Good communication skills incl. the good English written and oral communication Compliance support team Revision of process documentation in the team "Accurancy, ability to handle the technical and process documentation" Consolidation of the RDM related documents Developing the portal for the process documentation Reporting across multiple tools Process quality analysis and improvement proposals IGA (EUS) – scripts preparation IGA (EUS) – scripts preparation WEB application for computers administration "PHP, SQL, JavaScript knowledge"