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Client Satisfaction Tracking Tool Project
Service Delivery Quality Management
Character of the project
business
Description of the project
As a part of the Business review meeting the main aim is to analyze business
requirement, design, lead and develop a localized version of satisfaction feedback
tool (must be web based) with fully automated workflow (feedback assignment,
action plan tracking, etc). Currently there is no local tool existing, Customer
Satisfaction Survey Results PAN-IOT tool is in usage.
Work activities
- student would have a complete responsibility over the project management and
development of application
- based on basic requirements to build up the architecture and the required
functionality
- develop the tool
The IBM Delivery Center
Central Europe – Brno is
one of the biggest and most
diverse IBM centers of its
kind worldwide. Its core
activities focus on providing
strategic outsourcing
services – remote server
and application support,
networking services and
end customer support.
Internship program
Sep 2011 – Feb 2012
Your CV and motivation
letter in English is to be sent
to Ivona Balazova
balazova_ivona@cz.ibm.com
by 31 Aug, 2011
Ivona Balazova
Program Coordinator
balazova_ivona@cz.ibm.com
Stanislav Michelfeit
Program Manager
stanislav_michelfeit@cz.ibm.com
IBM GSDC Czech Republic
Technicka 21
616 00 BRNO
ibm.com/start/cz
Skills required
• project management (junior)
• proactive approach
• good level of English
• skills: communication,
problem determination,
analysis, teamwork
• advanced knowledge of MS
office
• JAVA, AJAX, PHP, web
programmer abilities
• ISO 20K overview and ITIL V3 is a
plus
What we offer
• hands-on experience
and know-how in a large
multinational company
• individual support from
your mentor
• communication in English
• training in soft skills
• great opportunity for
networking, possible
further cooperation with
IBM