www.kentico.com
Support Engineer
Business (5 měsíců), placená forma
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Responsibilities
• provide daily support and technical issue resolution to web developers
(primarily via email and GoTo meeting);
• engage internal resources/teams such as development/consulting as
necessary to resolve technical issues and escalate where appropriate;
• manage discussion groups and knowledge base articles;
• provide direct technical support and answer questions that may include
creating sample code, usage of the Kentico API, usage of built-in Kentico
features, debugging Visual Studio web projects, bug issues and
workarounds, best practice recommendations for designing web sites,
system settings recommendations, verifying and reporting bugs to the
Kentico product development team.
Requirements
• passion for helping people;
• exceptional customer service, communication, problem solving, and
technical writing skills;
• knowledge of ASP.NET, PHP or other web development language;
• database systems (MS SQL Server preferred);
• web development principles;
• knowledge of HTML,CSS, JavaScript.
We offer
• challenging job for an expanding global company with a chance to grow
your career;
• opportunity to help us extend the success of an already well-established
product with a great reputation;
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• working with a motivated and talented team of people who enjoy their
work.
Kentico Software
Kentico makes an integrated marketing solution that is easy to use and drives
cost effectiveness for businesses of all sizes, on-premise or in the Cloud. It gives
customers and partners powerful, comprehensive tools and customer-centric
solutions to create stunning websites and manage customer experiences easily
in a dynamic business environment. With over 450 web parts, easy
customizations, and fully-documented API, the Kentico Web Content
Management Solution quickly gets websites operational. When combined with
the full set of integrated solutions, which include Online Marketing, E-commerce,
Online Communities, and Intranet and Collaboration, Kentico fully optimizes the
digital customer journey across multiple channels.
If you are interested, please send us your CV to trainee@kentico.com.