Introduction to MS Dynamics NAV 2018 (Return Management) Ing.J.Skorkovský,CSc. MASARYK UNIVERSITY BRNO, Czech Republic Faculty of economics and business administration Department of corporate economy Return Management •Return Management – better control over claims •Claims – external reaction from Customer •Claims - our reaction to bad quality of delivered items from Vendors • – You typically create a Sales Return Order to compensate a customer who is dissatisfied with an item that you have sold them. This could be due to a quality issue or delivery of a wrong item, for example – – – Assigning Exact Cost Reversing – –You may agree to compensate a customer by allowing them to return a sold item against a Sales Return Order. When you invoice the Sales Return Order, you may then want to revalue the item at the unit cost that is connected to the original sales entry. – – – – Task (subtly compicated) A representative from customer 10000 calls a salesperson at Cronus and says that he received five units of item 70010 instead of item 70011 and that two units of item 1964-W were delivered damaged. The customer explains that the wrong delivery of item 70010 was his own fault, while item 1964-W appeared to have been damaged during shipment. The salesperson and the customer agree that item 70010 must be returned to Cronus and a replacement of the same quantity of item 70011 will be shipped to the customer. Regarding this replacement, Cronus will charge the customer a restock fee of 5% of the original order amount. Meanwhile, item 1964-W should not be returned, and the parties agree to settle the case by Cronus providing the customer with a sales allowance of 15% off the price of the item. Diagram of the task 70010 70011 Ordered Delivered 70010 1964-W 1964-W 70010 70011 70010 70011 To be returned To be delivered Customer will be granted of 15 % off the price item Restock will be charged Customer will be granted of 5 % off the original order amount 5 x 2 x 5 x 5 x Setup of Sales & Receivables Sales Order Posted document (Sales Order) Return Order creation Return Order creation Return Order creation Return Order creation -98=1960*0,05*(-1) Return Order creation Line- Item Charge Assignment Return Order creation 2995=10970,15 And we will delete Return Sales line with 1964-W- (it will be not returned) Move Negative Lines from SSO to new SO New created Sales Order Last version of Sales Return Sales Order (SRO) (only lines of SRO) - > Item Charge Assignment of Allowance is : Both document has been posted (F9) Item ledger entries Customer Ledger Entries Created Credit Memo End of the section X. Přihlásit se Používáte-li nástroj pro čtení obrazovky, vypněte Dynamické vyhledávání Google kliknutím sem. Internet Obrázky Videa Zprávy Nákupy Více Vyhledávací nástroje Bezpečné vyhledávání Výsledky hledání I RemixYourHealth Workout Series: The Show Stopper | RemixYourHealth remixyourhealth.com-940 × 400-Vyhledávání pomocí obrázku So two weeks ago I introduced you to the ridiculousness that was “The Shredder” workout. Did you try it? How'd it go? If you made it to the end of the ... Navštívit stránku Zobrazit obrázek Související obrázky: Zobrazit další Na obrázky se mohou vztahovat autorská práva.-Odeslat zpětnou vazbu Not Dead Yet Radio | Podcast featuring Tommy Bateman & Alex Corolla www.notdeadyetradio.com-447 × 280-Vyhledávání pomocí obrázku Tommy starts the show off in an unusual fashion. He announces the show is ending. The time he puts in isn't worth the “rewards” he's getting. Navštívit stránku Zobrazit obrázek Související obrázky: Zobrazit další Na obrázky se mohou vztahovat autorská práva.-Odeslat zpětnou vazbu G4 Cancels 'Attack of the Show,' 'X-Play' - Hollywood Reporter www.hollywoodreporter.com-565 × 318-Vyhledávání pomocí obrázku Attack of the Show Logo (2) - H 2012 Navštívit stránku Zobrazit obrázek Související obrázky: Zobrazit další Na obrázky se mohou vztahovat autorská práva.-Odeslat zpětnou vazbu