Vocabulary how things go wrong
Choose the correct words.
1 I nearly completed thejigsaw and then I realised there were a few bits missed 1 missing.
2 What a waste of money! I'd only worn the trainers a few times before they started to fall apart I break through.
3 I wouldn't use that brand again. It made I gave me spots on the first day I tried it.
4 My hot water bottle had a break I leak and I woke up in the middle of the night covered in water!
5 I sent the dress back because the sleeve was all ripped I broken and the zip didn't work.
6 My usual size didn't suit I fit me. It was a bit tight, so I had to try a size up.
7 She was running across the high street when the heel of her shoe fell down I came off.
8 When the furniture was finally delivered, one of the chairs was all scratched I packed.
Grammar
should and should have (should ve)
Cross out one extra word in each sentence.
1 We should to try and sell some of the stuff we don't need on eBay.
2 You really should've have cleared all this mess up.
3 They shouldn't be have been allowed to get away with it!
4 You shouldn't not buy thingsjust because they're half price.
5 You really should have been asked before borrowing my stuff.
6 You do should try and get your camera repaired - don't just buy a new one.
Complete the sentences with should / shouldn't (have) and the correct form of verbs in the box.
Developing writing
An anecdote - complaining
check out try on
sign up for cut down on
fill up sort out
1 We really....................eating out. It costs us a fortune
every month.
2 I complained about the order weeks ago.They it....................by now.
3 These boots really are too tight. I....................them
....................in the shop.
4 You....................any online deals unless you read the
small print.
5 You....................always....................a second-hand car
before you buy it.
6 We're about to run out of petrol. We....................before
we left.
4 Read the anecdote. What is the main reason for writing it?
a to warn people about a specific company
b to request a refund from customer services
c to tell a story about something that went wrong
I'd/ been/ iaMinq' up for my girlfriend)V birthday and/ I wanted/ totreat her to- iomething- really ipecial. ThcwO'fri&nd'recotfim&ndcd/a/ballcron' flight. Held*organised/one/justa-month beforei whichhad/becn^a/real/H^cce^. Itiounded/ ideal/y>I went for the/'c#lehraticm> package! wuh/O'fUyuble'booking' date', an/hour in/the'balloon/, champagne/and/a-DVD of th&fllght. Perfect, or iO-I thought.
Milly was-delighted/and/ihe wanted/ todo the/flight on^her actual birthday. ThCj-1& where* the-problemi- started/. It"turned/
outthatthey were* already fully boohed/. When I imibted/, they /ait bald/, 'There/y nothing w& can/ dxr. We- appreciate/year booking'.' Wo-e^lanationi no-apology, nothing: W^finally got a- flight three/ day* later but things didn/'t improve'. W&- were* up in/the'air for only 35 minute^, the* champagne/gla^iey were/ cracked/ and/ the DVD arrived/ watched/.
20 OUTCOMES
5 Read the anecdote again. What's the main purpose of each paragraph?
1 a to explain who the people in the anecdote are
b to give background to what was bought/ordered
2 a to explain what went wrong b to criticise the company
3 a to say what action the writer intends to take b to describe the end result
Are these statements about the anecdote true or false?
The anecdote:
contains direct speech.
is addressed to a specific person.
includes short sentences to keep the reader
interested.
uses a fairly formal style, describes how different people felt, uses full forms, rather than contractions.
Complete the collocations with the words in the
box.
keep insist on       fall customer
refund        wrong sort out        waste of
1 ....................services / helpdesk / care
2 ....................going wrong / breaking down / calling
the company
3 ....................my money / the payment / €750
4 a....................money/time / effort
5 ....................the booking / the problem / the mistake
6 the....................colour / size / model
7 ....................speaking to the manager / getting a
refund / getting a new one
8 ....................apart / to pieces / off
Write an anecdote (150-190 words) about a situation when you had to complain. Use one of these ideas or an idea of your own. A product
• a laptop that arrived damaged
• a pair of trainers that fell apart
A service
an awful meal
a special treat that went wrong
Learner tip
When you write an anecdote, try reading it aloud to check that it flows and sounds natural. If possible, read it to another person to see if you have kept their attention to the end!
Vocabulary Builder Quiz 3
Download the Vocabulary Builder for Unit 3 and try the quiz below. Write your answers in your notebook. Then check them and record your score.
1 Complete the sentences with words ending in -ion.
1 They gave me money as....................for the problems.
2 There are many laws for the....................of consumer rights.
3 Always act with....................when money is involved!
4 She has good.....................but she forgets to put them into
practice.
5 ....................to the museum costs f 6.
6 Cycling is my brother's latest.....................He cycles every day.
2 Choose the correct words.
1 When I got back to the car, it was all squashed I scratched on the side.
2 What's the best way to get a coffee stain I leak out of a carpet?
3 I dropped my ipad and there's a big crack I fault in it.
4 Don't rip / rub your eyes, you'll make them sore.
5 You can't wear those shoes, they're falling away I apart.
6 He always thinks the worst will happen but I'm much more optimistic I pessimistic.
7 His mother's from Spain, but she settled I let down here 30 years ago.
8 She'sfull of well I good intentions but she never follows through.
3 Which word do you need to complete the sentences in each set?
1 Turn the.............to open the door. / He can.............the bike
well. /1 can't.............arguing with her.
2 Keep the.............for the new laptop. / The TV is still under
............../It comes with a one-year..............
3 Long hours are an occupational............../ The old wiring was
a fire............../ Smoking can be a health..............
4 Use string to.............those together. /1 wear a suit and.............
for work. /.............your hair back before cooking.
4 Complete the text with the correct form of the word in brackets.
The number of1 (evict) is rising and it's clear that people should have been more 2 (caution) about the property market. A few years ago,3 (practice) all of my friends became 4 (obsession) with owning a house, but many of them hadn't understood the 5 (imply) of paying a large mortgage.They soon found that they could no longer afford all the things they were used to, and they were forced to make the 0 (embarrass) 7 (admit) that they had made a mistake.
Score_/2s
Wait a couple of weeks and try the quiz again. Compare your scores.
03 IHINGSYOU NEED 21
4
SOCIETY
Vocabulary
The government, economics and society
1 Replace the underlined woids in the conversation with the words in the box.
booming recession
too soft on struggling
have gone bankrupt made a difference
A: So what do you reckon to this new government? Are
they any good? B: I think they've done quite a lot.They've certainly
1 had an effect since they came to power three months
ago. Things have improved since last year's 2 economic
decline.
A: But the economy is hardlyJ a great success, is it? A lot of
businesses 4 are unable to pay their debts, you know. B: Sure,and some families are still5 finding it hard to
manage, but things are getting better. A: Perhaps. I just wish they would do something about
youth crime.They're6 not strict enough with young
offenders. B: You're right there.
2 Choose the correct words. Then match the sentences (1-5) to the topics (a-e).
1 I find the bureaucracy I bureau so annoying. We have so much paperwork to do and it takes upa lot of ourtime.
2 The rate has shoot I shot up over the last six months. It's getting harder and harder to get a job.
3 I think it will undermine I underline people's confidence. They are already worried about the threat of rising inflation.
4 This shortage I shortness is really hitting hard. Nearly all international flights have been cancelled.
5 It's bound to rise I boost our standing in the world. An important sporting event always does.
a lack of fuel
b the Olympic Games
c the economy
d unemployment
e business
Grammar so and such
Write new sentences with so or such and the information from box A and box B.
■There were a lot of demonstrators. This area has become run-down. The economy is doing badly. Some students are in serious debt. The government have wasted a lot of money. Petrol is expensive.
I No-one will vote for them again.
I We hardly use our car.
I It will take years to pay it off.
I No-one wants to move there.
H People are struggling to make ends meet.
I The police had to close the road.
1  P.etypl'. iff.QPrQfM^&.fjw&.wZ'. hw&k)!.     owr. car.
2
3
4
5
6
4 Find and correct five mistakes in the sentences.
1 The factory closing caused so lasting damage to the local economy.
2 Such few young people vote nowadays, they are thinking of making it compulsory.
3 The demonstration passed off so peacefully, there were no arrests.
4 There are so little green spaces, it's hard to find somewhere to sit and relax.
5 The parade was such great success that the city decided to hold one every year.
6 So many high-rise blocks have been built in the city, it's now unrecognisable.
7 Air pollution has risen so high that people are finding it hard to breath.
8 There are so a lot of positive things that he's done for the city.
22 OUTCOMES