PSYb2830 Basics of psychological help and crisis intervention

Faculty of Social Studies
Spring 2025
Extent and Intensity
0/2/0. 4 credit(s). Type of Completion: k (colloquium).
Teacher(s)
Mgr. Martina Klocková, Ph.D. (lecturer)
Guaranteed by
prof. Mgr. Tomáš Řiháček, Ph.D.
Department of Psychology – Faculty of Social Studies
Supplier department: Department of Psychology – Faculty of Social Studies
Prerequisites (in Czech)
SEMESTR(5) || SEMESTR(6) || SEMESTR(7) || SEMESTR(8)
Ochota k sebepoznávání, ochota naslouchat druhým, kreativita, aktivní přístup.
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 24 student(s).
Current registration and enrolment status: enrolled: 0/24, only registered: 0/24
fields of study / plans the course is directly associated with
Course objectives
The course is intended for students of the Bachelor's degree programme. Students will get basic information about the crisis, the process of crisis, crisis management, techniques and approaches to working with emotions. They will have the opportunity to practice making contact with a client, mapping a contract, working with emotions, different types of clients, and ending a counseling call. The course is practically oriented.
Learning outcomes
Upon completion of the course, the student will be able to make contact with the client, identify the client's order, and complete the interview. The student will be able to recognize a crisis, be familiar with crisis management techniques, and be able to apply basic principles/techniques in working with emotions during client contact.
Syllabus
  • Block 1: What is a crisis? Basic principles of working with a crisis (making contact, mapping the contract, working on the contract, ending the conversation). Techniques of conducting a conversation with a client (active listening, guiding, reflection). Block 2: Working with emotions in a crisis intervention (anger, anxiety, sadness, crying, fear, shame). Selected issues in crisis intervention (working with emotions, working with suicidal clients, domestic violence and addiction issues). Block 3: Specifics of crisis intervention for children, adolescents and seniors. Specifics of telephone, internet and face-to-face crisis intervention. Ethics in crisis intervention. Mental hygiene in crisis intervention.
Literature
    required literature
  • HÁJEK, Karel. Práce s emocemi pro pomáhající profese : tělesně zakotvené prožívání. Vydání třetí. Praha: Portál, 2012, 119 stran. ISBN 9788026202219. info
Teaching methods
seminars & training
Assessment methods
The end of the course is in the form of a colloquium. 80% attendance at seminars is required for successful completion of the course. In order to be admitted to the colloquium, a record of conducting 2 x 60-minute long chat conversations (see Final paper below), subsequent feedback on 2 other calls, and completion of a self-reflection are required to be submitted to the Submissions.
Language of instruction
Czech
The course is also listed under the following terms Spring 2020, Autumn 2020, Spring 2021, Autumn 2021, Spring 2022, Spring 2023, Spring 2024, Autumn 2024.
  • Enrolment Statistics (Spring 2025, recent)
  • Permalink: https://is.muni.cz/course/fss/spring2025/PSYb2830