SPRn4512 Dilemmas and Approach to Clients

Faculty of Social Studies
Spring 2022
Extent and Intensity
1/1/0. 10 credit(s). Type of Completion: zk (examination).
Teacher(s)
prof. PhDr. Libor Musil, CSc. (lecturer)
Mgr. Daniela Jaklová Střihavková, Ph.D. (lecturer)
Mgr. Martina Bakalíková, DiS. (assistant)
Guaranteed by
prof. PhDr. Libor Musil, CSc.
Department of Social Policy and Social Work – Faculty of Social Studies
Supplier department: Department of Social Policy and Social Work – Faculty of Social Studies
Timetable
Wed 14:00–15:40 P24a
  • Timetable of Seminar Groups:
SPRn4512/01: Thu 12:00–12:50 U53, D. Jaklová Střihavková
Prerequisites
The subject is obligatory part of studying specializations in "universal social work" and "social work micro - advisory work". Students of the other specializations are allowed to enroll the subject as semi-facultative.
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 53 student(s).
Current registration and enrolment status: enrolled: 0/53, only registered: 0/53
fields of study / plans the course is directly associated with
there are 8 fields of study the course is directly associated with, display
Course objectives
Students become known with the core concepts and theories on understanding the interrelation between dilemmas of social work withz clients and the approach of social workers to their clients.
Learning outcomes
On successful completion of the course student should be able to interpret approaches to clients in terms of social contsructs implied by managing dilemmas of social work with clinets.
Syllabus
  • The course is devoted to the following topics and issues: 1. Basic concepts: „social work services“, „organization“ a „culture“, „dilemmas of the work with clients “, „Ways of coping with dilemmas“ and „approach to clients“ as a an element of organizational culture.
  • 2. Managing uncertain working conditions (by Lipsky).
  • 3. „Double bound”, “participant” and “observer” perspective (by Laan).
  • 4. The power of managers and professionals in organization (by Howe).
  • 5. “Collective unconsciousness” (by Tavistock Institute of Human Relations).
  • 6. „Keeping frames” and the “learning organization theory“ (by Argyris and Redmond)
  • 7. Research on the approach to clients in terms of organizational culture.
Literature
    required literature
  • REDMOND, B.: Reflecting on Practice: Exploring Individual and Organizational Learning through a Reflective Teaching Model. In: Gould, N., Baldwin, M. (eds.), Social Work, Critical Reflection and the Learning Organization, Ashgate, Aldershot 2004.
  • NEČASOVÁ, Mirka and Libor MUSIL. PRACOVNÍ PODMÍNKY A DILEMATA POMÁHAJÍCÍCH PRACOVNÍKŮ (WORKING CONDITIONS AND DILEMMAS OF WORKERS IN HELPING PROFESSIONS). Sociální práce|Sociálna práca. Brno: ASVSP, 2006, vol. 2006, No 3, p. 57 - 71, 14 pp. ISSN 1213-6204. info
  • MUSIL, Libor. "Ráda bych Vám pomohla, ale ..." Dilemata práce s klienty v organizacích. ("I would like to help you, but ..." Dilemmas of work with clients in organisations.). Brno: Marek Zeman, 2004, 243 pp. ISBN 80-903070-1-9. info
  • GEERTZ, Clifford. Interpretace kultur :vybrané eseje. Translated by Hana Červinková - Václav Hubinger - Hedvika Humlíčková. Vyd. 1. Praha: Sociologické nakladatelství, 2000, 565 s. ISBN 80-85850-89-3. info
  • LAAN, Geert van der. Otázky legitimace sociální práce :(pomoc není zboží). Translated by Eva Kušová. Vyd. 1. Boskovice: Albert, 1998, 260 s. ISBN 80-85834-41-3. info
  • MARTIN, Joanne. Cultures in organizations : three perspectives. New York: Oxford University Press, 1992, xi, 228 s. ISBN 0-19-507163-8. info
  • HOWE, David. Social workers and their practice in welfare bureaucracies. Aldershot: Gower, 1986, vi, 174 s. ISBN 0-566-05091-9. info
  • LIPSKY, Michael. Street-level bureaucracy :dilemmas of the individual in public services. New York: Russell Sage Foundation, 1980, xviii, 244. ISBN 0-87154-526-8. info
    recommended literature
  • ARGYRIS, CH., SCHÖN, D.A. Organizational Learning II. Theory, Metod, and Praktice. Addison-Wesley, Reading – Massachusetts tec. 1996.
  • MUSIL, Libor. Coping with Dilemmas. Working Conditions and Interactions of Social Workeres with their Clients. Stassfurt: ISIS, 2006, 130 pp. Comparative Social Work Science Vol. 6. ISBN 80-7326-090-5. info
  • The unconscious at work : individual and organizational stress in the human services. Edited by Anton Obholzer - Vega Zagier Roberts. 1st pub. Hove: Brunner-Routledge, 1994, xviii, 224. ISBN 0415102065. info
  • GOFFMAN, Erving. Asylums :essays on the social situation of mental patients and other inmates. 1st pub. London: Penguin Books, 1991, 336 s. ISBN 0-14-013739-4. info
Teaching methods
The learning outcomes of the course will be attained by means of following teaching methods: 1. lectures, 2. structured reading, 3. writing essay, and 4. group feedback concerning the essay.
Assessment methods
The course is completed by exam which consists in test, elaborating writings concenring obligatory reading and essay on „How the approach of the selected social worker to his or clients and individal elements of this approach follow features of managing selected dilemmas by the selected social worker?“
Language of instruction
Czech
Further Comments
Study Materials
The course is taught annually.
The course is also listed under the following terms Spring 2020, Spring 2021, Spring 2023, Spring 2024, Spring 2025.
  • Enrolment Statistics (Spring 2022, recent)
  • Permalink: https://is.muni.cz/course/fss/spring2022/SPRn4512