ESF:MPH_AOMA Operations Management - Course Information

MPH_AOMA Operations Management

Extent and Intensity

2/2/0. 8 credit(s). Type of Completion: zk (examination).

Teacher(s)

Ing. Jaromír Skorkovský, CSc. (lecturer)
Ing. Jaromír Skorkovský, CSc. (seminar tutor)

Guaranteed by

Ing. Jaromír Skorkovský, CSc.
Department of Business Management – Faculty of Economics and Administration
Contact Person: Ing. Bc. Bohdana Čechová
Supplier department: Department of Business Management – Faculty of Economics and Administration

Timetable

Wed 16:20–17:55 VT105

• Timetable of Seminar Groups:

MPH_AOMA/01: Wed 18:00–19:35 VT203, J. Skorkovský

Prerequisites

(! PHOM Operations Management )&&(! BPH_OPMA Operations Management )
The subject is related to the knowledge acquired in the preceding courses, particularly the ones based on computer science and economics such as Introduction to Computer Science and Information Technologies, Accounting or subjects related to Company Management and Enterprise Processes.

Course Enrolment Limitations

The course is only offered to the students of the study fields the course is directly associated with.

fields of study / plans the course is directly associated with

• Business Management (Eng.) (programme ESF, N-EKM)
• Business Management (Eng.) (programme ESF, N-EKM)

Course objectives

The aim of the course is to provide the knowledge necessary for understanding the basics of a process engineering. In addition th course will cover the basic principles and techniques used in operations management that are indispensable for understanding the management and scheduling of manufacturing processes such a Aggregate Planning and other related techniques.Further areas covered include:subsequent operations such as techniques of inventory management and control of subsequent manufacturing processes such as MRP, MRP-II, JIT principles, Drum-Buffer-Rope, Con-Wip and basics of Lean Manufacturing. The principles and workflow behind these concepts will be presented. As a part of the subject a material and financial flow in production and business will be presented and tested in reality using a modern ERP system. The basics of methodology used in project management will be revealed particularly taking into consideration ERP implementation projects. Basic objectives of the Theory of Constraints (TOC) and its use in management processes and project management will be shown using Critical Chain Methodology. Case studies using TOC tools will be presented such as P&Q analysis. As part of the management tools, a Boston Matrix and its use in the product life cycle classification will be presented as well as Balanced Scorecard, basics of Kepner -Tregoe method used for decision making,Business Intelligence and the Fishbone Diagram. These metrics could be used for qualifying and evaluating operation performance and project successfulness and efficiency. Methods and tools used in Quality Management such as Six Sigma, Ishikawa, Pareto Analysis as a part of 8D reports will be introduced. The main aims of the subject : Understanding the reasons and principles of modern methods and their usage as a nonexpendable tool for operation management (processes); enlargement of optics used in checking, evaluation and solving standard situation and problems, which are an indivisible parts of business, distribution and production processes as well as project management; to be able to define a problems and pains which have to be solved by customers every day; ability to define and explain basic benefits and bottom lines which could be reached if a chosen method is applied and used correctly from the various points of view; adoption of main relations and the functions of an ERP system. Every student will probably meet these problems in their every day professional practice and the knowledge acquired in this subject will improve their orientation and give them a significant competitive advantage

Syllabus

• 1.week : Operations and Competitiveness I Lecture : Introduction to problems and objectives: competitiveness and productivity, strategy, quality, products and services, processes, routings and capacity management. Lab : Typical project and the associated knowledge, main ERP (MS Dynamics NAV 5.0 W1 – further on only as NAV) characteristics, working areas, windows types, data structures, basic commands and mastery. 2.week : Operations and Competitiveness II and Resource Planning Lecture : Project management, forecasting, planning and scheduling. Where to compete: costs, lead times, due date performance, quality and flexibility. Definitions of Resource planning, MRP, MRP-II, Master Production Schedule, Product Structure File (Bill of Material) and Routing. Gantt and its use for fine production re-planning (more to this subject in detail -see section 8). Lab : ERP structure of the main cards (tables) and forms. Searching, filtering and sorting. Help and its use. Definition of the basic entries (G/L entry, Item entry vendor and customer entry, value entry). Flow field definition and use of flow filter. 3.week : Lean production and Quality Management I Lecture : Basics-objectives, pull and push systems, JIT and Kanban, Con-Wip). Quality definitions and objectives, TQM, Kaizen and process of the continuous improvement. Lab : ERP basic operations (purchase and sales) and impacts of such a business case registration (entries, statistics, inventory value and quantities, business partner balances). 4.week : Quality Management II and Scheduling I Lecture : Six Sigma, Pareto analysis and 8D reports. Metrics. Basic objectives of scheduling and introduction to the Theory of Constraints. Lab : ERP basic operations (purchase and sales) with use of cross references, substitutions and different cost prices. Navigation tool (from Entries and from History). 5.week : Scheduling II Lecture : Thinking processes and tool (Current reality tree, Evaporating cloud tree, Future reality tree), drum-buffer-rope principles, Critical chain basics and objectives. Lab : ERP – use of lot numbers, item tracing and order tracking. Use in quality management. Security of the ERP systems. Discount basics. 6.week : Scheduling III Lecture : Critical chain and buffer management, P and Q analysis , workflow definition and objectives Lab : ERP net and gross requirement, requisition worksheet. Inventory availability, links to the ERP, forecasting tools. 7.week : Aggregate Planning I Lecture : Basics-objectives : introduction – the reason for using these tools (level and chase demand, overtime and under-time), quantitative techniques, pure and mixed strategies, general linear programming model. Lab : ERP –production orders I (BOM, routings, due dates, planning, consumption and output production registration). 8.week : Aggregate Planning II and Inventory Management and ERP Lecture : Available-To-Promise (see ERP examples), Yield Management basic definitions (single order quantity ) - hotels and airplane tickets example. Lab : ERP – production orders II . (use of the Gantt). Costing methods. General Ledger Journal use, and methods used to apply payment and invoices. 9.week : Activity Based Costing Lecture : Activity Based Costing. Lab : ERP - use of G/L budget – creating G/L entries and comparing posted entries and budget figures. 10.week : Data Management Lecture : OLAP and its use a data mining principles. Lab : ERP Customer Relationship Management (Contact Card, Segments, Campaigns, Opportunities). 11.week : Product Life Cycle and Boston Matrix, BSC Lecture : Product Life cycle and Boston matrix, Balanced Score Card basics , benefits and pains I. Lab : ERP item charges, use of credit notes, revision (ERP hands on I). 12.week : Sales and Purchase Methodology Lecture : Sales methodology (Solution selling, ERP markets, benefits and pain II). Kepner-Tregoe method Lab : ERP Analysis tools and use of this result for operation management, revision (ERP hands on II) 13.week : Revision and FAQ Lecture: Revision and overview of discussed OM subjects, FAQ, relation knowledge-labour market, conclusion. Lab . ERP complete revision “ from the base camp to the peak”, FAQ, ERP roadmap, conclusion

Literature

recommended literature
• GOLDRATT, Eliyahu M. Theory of constraints. Great Barrington: North River Press. x, 161 s. ISBN 0-88427-166-8. 1990. info
• GOLDRATT, Eliyahu M. Theory of constraints. Great Barrington: North River Press. x, 161 s. ISBN 0-88427-166-8. 1990. info
• GOLDRATT, Eliyahu M. Late night discussions : on the theory of constraints. Great Barrington: North River Press. 71 s. ISBN 0884271609. 1992. info
• Microsoft Business Solutions-Navision 4.0 Course 8224A, Introduction Training. Bertelsmann Media, 2004. info
• Operation Management. John Willey and sons. ISBN 0-471-69209-3. 2006. info
• HOEVEN, Hans van der. ERP and business processes : illustrated with Microsoft Dynamics NAV 2009. Edited by Sandra B. Richtermeyer. Coral Springs: Llumina Press. viii, 239. ISBN 9781605943053. 2009. info
• Operation Management. John Willey and sons. ISBN 0-471-69209-3. 2006. info

Teaching methods

Lectures and seminars, modelling the typical case studies by using chosen ERP system and related discussions, self study, hands-on ERS systems

Assessment methods

For standard full-time study the course will be split into 13 blocks of lectures and every block will be 2 hours. Related seminars will also be split into 13 blocks and every block will be 2 hours. The subject is not provided for combined or other forms of study except for full-time study. The complex characteristic of the subject requires, that course switches from lectures to hands-on procedures and vice versa, so the attendance is mandatory for lectures and seminars. In every lesson the teacher will require discussion about the subject and will present real case studies from his expertise for a better understanding of usage of managerial methods and tools. Students will be supplied with the latest available demo version of an ERP system and it is expected, that this demo version will be installed on their private computers in order to check acquired skills during self study. The student ability to operate demo version of ERP during seminars will be continuously checked by teacher. The first part of the final exam will consist of a written part, in which the student will prepare a basis for the subsequent oral exam about managerial methods and the second hands on part where the student will present a required example of a daily process in ERP. The question will be supplied in advance and will be stored on the university server. The manuals and Power Point presentation related to every provided chapter will be stored on that server as well as the written materials, which will help to model required processes in ERP system. Students will write seminar works based on instructions provided by lecturer. Any copying, keeping a record of tests or carrying the tests out, using forbidden aids including any communication devices or any other breach of objectivity of the exam is regarded as a failure to meet the obligations of the subject and as a serious breach of study regulations. As a consequence, the teacher grades the student with "F" and the dean is allowed to initiate a disciplinary action, which might lead to the termination of the studies.

Language of instruction

English

Further comments (probably available only in Czech)

Study Materials
The course is taught annually.

Information about innovation of course.

This course has been innovated under the project "Inovace studia ekonomických disciplín v souladu s požadavky znalostní ekonomiky (CZ.1.07/2.2.00/28.0227)" which is cofinanced by the European Social Fond and the national budget of the Czech Republic.

• Enrolment Statistics (Autumn 2014, recent)
  
• Permalink: https://is.muni.cz/course/econ/autumn2014/MPH_AOMA