PVRD Communication and Managerial Skills Training

Faculty of Economics and Administration
Spring 2009
Extent and Intensity
1/2/0. 4 credit(s). Type of Completion: z (credit).
Teacher(s)
doc. PhDr. Růžena Lukášová, CSc. (lecturer)
PhDr. Vladimír Hřebíček (seminar tutor)
Guaranteed by
doc. PhDr. Růžena Lukášová, CSc.
Department of Public Economics – Faculty of Economics and Administration
Contact Person: Lenka Jílková
Timetable
Mon 11:05–12:45 P104
  • Timetable of Seminar Groups:
PVRD/1: Tue 14:35–17:55 S309, R. Lukášová
PVRD/3: Wed 8:30–11:50 S309, V. Hřebíček
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 66 student(s).
Current registration and enrolment status: enrolled: 0/66, only registered: 0/66
fields of study / plans the course is directly associated with
Course objectives
The objective of the course is to provide students with basic knowledge of effective communication for management and, using training methods, to develop students’ communication skills necessary for managing employees and negotiating with partners outside an organization. The introductory blocks concentrate on basic communication skills necessary for succeeding in any negotiations, the following blocks focus on the development of selected managerial skills.

The main objective is to develop students’ skills:
- to be effective at conveying information;
- to be effective at asking questions, listening, making arguments and overcoming objections;
- in presenting their proposals, information etc.;
- in leading an assessment interview;
- in negotiating;
- to be assertive in communication.
Syllabus
  • 1. Introduction, requirements for granting a credit. Communication process, verbal and nonverbal communication. Significance of effective communication for management, possibilities and methods for the development of communication skills.
  • 2. Basic communication skills. Principles of effective verbal communication. Asking questions - question types, advantages and disadvantages of individual types. Active listening – significance of listening, development of listening skills. Efficient argumentation and persuasion - choice of arguments, formulation of arguments, building arguments. Overcoming objections - objection types, procedure of overcoming objections.
  • 3. Assertiveness and its significance. Assertive, passive and aggressive behavior - characteristics, consequences for managerial work. Assertive rights, assertive techniques. Intrapersonal and interpersonal contribution of assertive thinking and behavior.
  • 4. Effective presentation. Preparation and structure of presentation, effective verbal and nonverbal communication during presentation. Visual aids and their significance, principles of their effective use.
  • 5. Personality communication types, efficient strategies for dealing with particular types.
  • 6. Interviews with colleagues – kinds, significance, principles of effective leadership. Selection interview, assessment interview. Preparation for and principles of effective realization.
  • 7. Negotiating. Preparation for negotiating, negotiating styles. Individual and team negotiation.
Literature
  • HOSPODÁŘOVÁ, Ivana. Prezentační dovednosti. 1. vyd. Praha: Alfa Publishing, 2004, 164 s. ISBN 8086851087. info
  • KŘIVOHLAVÝ, Jaro. Tajemství úspěšného jednání. 1. vyd. Praha: Grada, 1995, 162 s. ISBN 80-85623-84-6. info
  • LUKÁŠOVÁ, Růžena. Komunikace ve správních činnostech ÚSC. Brno: Masarykova univerzita, 2006, 48 pp. ISBN 80-210-3948-5. info
  • MATĚJKA, Marek and Pavel VIDLAŘ. Vše o přijímacím pohovoru : jak poznat druhou stranu. 1. vyd. Praha: Grada, 2002, 193 s. ISBN 8024702150. info
  • MENTZEL, Wolfgang. Rozhovory se spolupracovníky. Praha: Grada, 2004, 106 s. ISBN 8024704080. info
  • Pozitivní řízení : asertivita pro manažery. Edited by Paddy O'Brien. 3. vyd. Praha: Management Press, 2003, 212 s. ISBN 8072610775. info
Assessment methods
Because of the objective of the course (training of communication skills), seminars are compulsory.

Requirements for granting a credit: attendance at seminars, elaboration of an assigned topic and its presentation, a knowledge test.

Presentation topics (students can choose): 1) results of the student’s thesis, 2) student’s own topic (within the scope of the studied field), the aim of the presentation being either to convey information or to persuade (it is necessary to choose one of the aims).
Language of instruction
Czech
Further comments (probably available only in Czech)
Study Materials
The course is taught annually.
The course is also listed under the following terms Spring 2007, Spring 2008.
  • Enrolment Statistics (recent)
  • Permalink: https://is.muni.cz/course/econ/spring2009/PVRD