FI:PA181 Services - SME - Course Information
PA181 Services - Systems, Modeling and Execution
Faculty of InformaticsSpring 2025
- Extent and Intensity
- 0/1/2. 3 credit(s) (plus extra credits for completion). Type of Completion: k (colloquium).
In-person direct teaching - Teacher(s)
- Ing. Leonard Walletzký, Ph.D. (lecturer)
RNDr. Josef Spurný, Ph.D. (lecturer)
Mgr. Zuzana Schwarzová (assistant) - Guaranteed by
- Ing. Leonard Walletzký, Ph.D.
Department of Computer Systems and Communications – Faculty of Informatics
Supplier department: Department of Computer Systems and Communications – Faculty of Informatics - Prerequisites
- Domain Understanding and Modeling
Introduction to Service Science - Course Enrolment Limitations
- The course is also offered to the students of the fields other than those the course is directly associated with.
- fields of study / plans the course is directly associated with
- Image Processing and Analysis (programme FI, N-VIZ)
- Bioinformatics and systems biology (programme FI, N-UIZD)
- Computer Games Development (programme FI, N-VIZ_A)
- Computer Graphics and Visualisation (programme FI, N-VIZ_A)
- Computer Networks and Communications (programme FI, N-PSKB_A)
- Cybersecurity Management (programme FI, N-RSSS_A)
- Formal analysis of computer systems (programme FI, N-TEI)
- Graphic design (programme FI, N-VIZ)
- Graphic Design (programme FI, N-VIZ_A)
- Hardware Systems (programme FI, N-PSKB_A)
- Hardware systems (programme FI, N-PSKB)
- Image Processing and Analysis (programme FI, N-VIZ_A)
- Information security (programme FI, N-PSKB)
- Information Security (programme FI, N-PSKB_A)
- Quantum and Other Nonclassical Computational Models (programme FI, N-TEI)
- Computer graphics and visualisation (programme FI, N-VIZ)
- Computer Networks and Communications (programme FI, N-PSKB)
- Business Informatics (programme ESF, N-SI)
- Principles of programming languages (programme FI, N-TEI)
- Cybersecurity management (programme FI, N-RSSS)
- Services development management (programme FI, N-RSSS)
- Software Systems Development Management (programme FI, N-RSSS)
- Services Development Management (programme FI, N-RSSS_A)
- Software Systems Development Management (programme FI, N-RSSS_A)
- Software Systems (programme FI, N-PSKB_A)
- Software systems (programme FI, N-PSKB)
- Machine learning and artificial intelligence (programme FI, N-UIZD)
- Computer Games Development (programme FI, N-VIZ)
- Processing and analysis of large-scale data (programme FI, N-UIZD)
- Natural language processing (programme FI, N-UIZD)
- Course objectives
- Practical seminars on the design of Service Systems applications. The aim of the course is to present how to design and prepare practical applications that meet requirements of Service Systems in comlex service environment. Course is organized in seminar form and relatively high level of student's team autonomy is expected.
- Learning outcomes
- At the end of the course students should be able to: make reasoned decisions about service system design and service system innovation; work with information in given business domain; formulate value propositions.
- Syllabus
- Service Systems Basics & Service Systems Engineering & Application as Service System & Application as Part of Service System & Application Domain Understanding & Application Domain Conceptual Modeling & Use Cases Analysis and Design & Application Goals Specification & Business Models Preparation & Service System Assembly, Production and Services Execution & Service system verification and validation & Finding application fields for new technologies & Service system design as a project or program & Service execution as a project within a portfolio
- Literature
- Lovelock, Ch., Wirtz, J.: Services Marketing: People, Technology, Strategy. Pearson Prentice Hall. 2007. ISBN 0-13-205676-3.
- Berkun, Scott: The Art of Project Management, O'Reilly, 2005. ISBN: 0-596-00786-8
- Hefley, Bill; Murphy, Wendy (Eds.): Service Science, Management and Engineering Education for the 21st Century, Springer, 2008,
- Teaching methods
- presentations by professionals in the sectors, group projects, class discussion
- Assessment methods
- A seminar work is required to the colloquium consisting in a complete service system preparation. The seminar work will be done by teams of 3-4 members using the standards of project management.
- Language of instruction
- English
- Further Comments
- The course is taught annually.
The course is taught: every week.
- Enrolment Statistics (recent)
- Permalink: https://is.muni.cz/course/fi/spring2025/PA181