PdF:UOPK_0013 Management of quality of trade - Course Information

UOPK_0013 Management of quality of trade and services

Extent and Intensity

0/0/.8. 3 credit(s). Type of Completion: k (colloquium).

Teacher(s)

RNDr. Barbora Onderková (lecturer)

Guaranteed by

doc. RNDr. Petr Sládek, CSc.
Department of Physics, Chemistry and Vocational Education – Faculty of Education
Contact Person: Mgr. Bc. Lucie Viková
Supplier department: Department of Physics, Chemistry and Vocational Education – Faculty of Education

Course Enrolment Limitations

The course is only offered to the students of the study fields the course is directly associated with.

fields of study / plans the course is directly associated with

• DPS Teacher of Specialized Subjects at Secondary Schools (programme PdF, C-CV)
• Teacher Training of Specialized Subjects for Secondary Schools (programme PdF, N-SS) (2)
• Teacher Training of Specialized Subjects for Secondary Schools – Specialisation in Services (programme PdF, N-SS)
• Teacher Training of Specialized Subjects for Secondary Schools – Specialisation Mechanical Engineering (programme PdF, N-SS)
• Teacher Training of Specialized Subjects for Secondary Schools – Specialisation Commerce and Services (programme PdF, N-SS)

Course objectives

At the and of the course students can understand basic function of the Quality management system. They can use it in the companyś management and in the education, too. Graduates of the course can acquint in literature. They will have the basic information about national and europian quality management. They can explain types of certificate. They can create and apply basic principles of Quality management system in your job.

Syllabus

• Quality Management Introduction to Quality - History of quality - The concept of quality - The quality of the company - Selected concepts related to quality - The reasons for the interest of quality standard ISO 9000 - TQM approaches to quality assurance in terms of ISO 9000 quality assurance within the meaning of TQM -Tools and methods of quality control -Tools and methods for universal use -Methods used in the planning of quality -Methods for monitoring and improving processes -Methods for assessing the quality -Prospects in the development of quality management -Integration of quality management systems, environment and safety -Improving the quality system within the meaning of TQM efforts to increase productivity

Literature

• VEBER, Jaromír. Řízení jakosti a ochrana spotřebitele (Quality management and consumer protection). první. Praha: Grada Publishing, 2002, 163 pp. ISBN 80-247-0194-4. info
• NENADÁL, Jaroslav. Moderní systémy řízení jakosti :quality management. 2. dopl. vyd. Praha: Management Press, 2002, 282 s. ISBN 80-7261-071-6. info
• VEBER, Jaromír. Management kvality a environmentu : učební text vedlejší specializace management kvality, environmentu, bezpečnosti a ochrany zdraví při práci. 1. vyd. V Praze: Vysoká škola ekonomická v Praze, nakladatelství Oeconomica, 2003, 157 s. ISBN 8024502895. info
• NENADÁL, Jaroslav. Měření v systémech managementu jakosti. 2. dopl. vyd.. Praha: Management Press, 2004, 335 s. ISBN 8072611100. info

Teaching methods

lectures, class discussion,

Assessment methods

oral exam

Language of instruction

Czech

Further comments (probably available only in Czech)

The course can also be completed outside the examination period.
The course is taught annually.
The course is taught: in blocks.
Information on the extent and intensity of the course: 10 hodin.

• Enrolment Statistics (Spring 2014, recent)
  
• Permalink: https://is.muni.cz/course/ped/spring2014/UOPK_0013