® Windows Server Administrator Character of the project business (five months) Description of the project Rebuild of the technical documentation for the second and third level (last level) Windows server troubleshooting team - building the portal consolidating the technical working instructions (knowledgebase) as well as the portal describing client specifics. Student will benefit from this activity by gaining very good technical overview of Windows server management (both hardware and software). Also student will learn about how the strategic outsorcing is being performed on the broad scope (thousands of servers) and how the technical problems are being solved (cooperation with Windows server technicians). Work activities rebuilding the current documentation with specifics of the client and servers and the technical instructions developped by the IBM Windows last level support. close cooperation with third level (last level) Windows server technicians by consolidating new technical instruction. Example: consolidating technical, connection and access procedures to allow quick navigation to information necessary for efficient correction problems on systems. Compensation non-paid position The IBM Delivery Center Central Europe – Brno is one of the biggest and most diverse IBM centers of its kind worldwide. Its core activities focus on providing strategic outsourcing services – remote server and application support, networking services and end customer support. Internship program Mar – Jul 2012 Your CV and motivation letter in English is to be sent to Ivona Balazova balazova_ivona@cz.ibm.com by 20 Feb, 2012 Ivona Balazova Program Coordinator balazova_ivona@cz.ibm.com Stanislav Michelfeit Program Manager stanislav_michelfeit@cz.ibm.com IBM GSDC Czech Republic Technicka 21 616 00 BRNO ibm.com/start/cz/brno Skills required • general knowledge of IT, especially Windows systems and at least basics of networking • experience with server systems welcome • good written English • responsibility • reliability • structured approach What we offer • hands-on experience and know-how in a large multinational company • individual support from your mentor • communication in English • training in soft skills • great opportunity for networking, possible further cooperation with IBM