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Reply to first request
You will see from Mr Hughes'reply to Mr Cliffs letterthatthe invoice had been paid, not by cheque, which wasMrHughes'usual method of payment, but by credit transfer. If Mr Cliff had looked at his bank statement, he would have seen that the money had been credited. However, as Mr Hughes changed his method of payment, he should have informed his supplier as banksdo not always advise credit transfers.This is a good example of why you should notassumethat a customer has failed to pay an account. Rememberthatthis type of correspondence is best handled by letter, not email orfax.
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21 Mead Road,Swansea West Glamorgan 3ST idr
Telephone: +44 (0)1792 58441 Fax: Swansea +44 (0)1792 59472 Email: r.hughes@huson.co.uk
24th November 20—
Mr R. Cliff Homemakers Ltd 54-59 Riverside Cardiff CF11JW
Dear Richard
I was surprised to receive your letter of 20 November in which you said you had not received payment for invoice No. H931.
I instructed my bank, The Welsh Co-operative Bank, Swansea, to credit your account in Barnley's Bank, Cardiff, with the £919.63 on 2nd November.
As my bank statement showed the money had been debited to my account, I assumed that it had been credited to your account as well. It is possible that your bank has not advised you yet. Could you please check this with Barnley's, and if there are any problems let me know, so that I can make enquiries here?
Yours sincerely
Robert Huakes
Robert Hughes
VAT NO. 215 2261 30
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