Match the informal phrases (1-15) with the formal/neutral phrases (a-o). Informal Formal/Neutral 1 What do you need? a) With regard/reference to ... 2 Thanks for the email of 12 Feb. b) I can assure you that ... 3 Sorry, I can’t make it. c) We note from our records that you have not ... 4 I’m sorry to tell you that ... d) Please let us know your requirements 5 I promise ... e) I was wondering if you could ... 6 Could you ... ? f) We would like to remind you that ... 7 You haven’t ... g) I look forward to meeting you next week. 8 Don’t forget ... h) Thank you for your email received 12 February. 9 I need to ... i) I am afraid I will not be able to attend. 10 Shall I ... ? j) Would you like me to ... ? 11 But .../ Also .../ So ... k) I would be grateful if you could ... 12 Please could you ... l) Please accept our apologies for ... 13 I’m sorry for ... m) It is necessary for me to ... 14 Re ... n) We regret to advise you that ... 15 See you next week. o) However../In addition../Therefore.. Match the words of Latin origin in box A with the shorter words in box B Box A Box B 1 assistance 9 possess 2 due to 10 provide 3 enquire 11 repair 4 further 12 request 5 inform 13 requirements 6 information 14 reserve 7 obtain/receive 15 verify 8 occupation a) ask i) give b) ask for j) have c) because of k) help (n) d) book (v) l) job e) check/prove m) more f) facts n) needs (n) g) fix (v) o) tell h) get Email 1 Sorry, I can’t make it on Friday. As I’ll miss the meeting, could you send me a copy of the minutes? I’ll write to Anita as well, to tell her I won’t be there. Once again, I’m sorry for this, and I promise I’ll be at the next meeting. Email 2 Thanks for the email of 25 Jan where you asked for help on how to order on-line. I need to know your a/c number before I can deal with this. Please could you also provide details of which version of Windows you’re using. Email 3 Re you order number J891 – we received it this morning, but you haven’t filled in the sections on size and colour. What exactly do you need? These products are selling very well at the moment, and I’m sorry to tell you that the medium size is temporarily out of stock. But we’re expecting more supplies soon. Shall I email you when they come?