KEY
Business Vocabulary in Use: Advanced
^> unit 10 — What is quality?
1 {). J      1  conformity to specification
2  quality management
3  quality system
4  customer satisfaction
5  fitness of the design
Verb	Noun
con'form	con'formity, con'formist
de'light	de'light
e'liminate	e'limination
ex'pect	expectation, 'expectancy
fit	fit, 'fitness
'satisfy	sati'sfaction
'specify	specifi'cation
'tolerate	'tolerance
'vary	variation, var'iety
1   (customer) satisfaction                        4 elimination of variation
2  (customer) delight                              5 (customer) expectations
3  conformity to specification                  6 tolerances
^> unit 14 — The management of change
14.1      1  re-engineering                          4 radical
2  fundamental                             5 delayering
3  dramatic                                  6 job losses
14.2     If, 2b, 3d, 4c, 5a, 6e