F. Lynch Sc Co. Ltd
Head Office
Nesson House Newell Street Birmingham
B33EL
Telephone: +44 (0)21 236 6571 Fax: +44 (0)21236 8592 Email: pcrane@lynch.co.uk www.lynch.com
Complaint about damage
You have already seen a complaint about breakages in MacKenzie's email to Glaston Potteries
page 85.This letter also deals with damage.
o 3
a.
01
3 n
Yourref:
Our ref;
Date
Satex S.p.A. Via di Pietra Papa 00146 Roma ITALY
Attn. Sig. Daniele Causio
Order No. 14478 15 August 20—
i 1
Dear Sig. Causio
Our Order No. 14478
I am writing to you to complain about the shipment of sweaters we received yesterday against the above order.
The boxes in which the sweaters were packed were damaged, and looked as if they had been broken open in transit. From your invoice No.18871 we estimate that thirty garments have been stolen, to the value of £550.00. Because of the rummaging in the boxes, quite a few other garments were crushed or stained and cannot be sold as new articles in our shops.
As the sale was on a CIF basis and the forwarding company were your agents, we suggest you contact them with regard to compensation.
You will find a list of the damaged and missing articles enclosed, and the consignment will be put to one side until we receive your instructions.
Yours sincerely
Peter üraM&
Peter Crane Chief Buyer End.
Howdid the damage occur?
Why can't many of the garments be sold?
í Why does Mr Crane suggest that Mr Causio hasto deal with compensation?
4 What is enclosed with the letter?
What does Mr Crane intend to do with the damaged consignment?
Which words in the letter have a similar meaningtothe following? a during
transportation b assess c get in touch with
f
105