Grafické zobrazení příkladu
RETURN MANAGEMENT
J.Skorkovský
KPH

Modrá lokace
CRONUS
Zákazník
storage%2520unit Glass_Door 2007107221321
istock_000002571083small
Já chtěla
 dřevěné..
ale je to
moje chyba
Zobrazit obrázek v plné velikosti
Skříňky
jsou
poničeny.
Je to
Vaše chyba
54648_1_468

Modrá lokace
CRONUS
Zákazník
storage%2520unit Glass_Door 2007107221321
istock_000002571083small
2009-04-07-businessman
Ok, vyměníme za dřevěné, ale
zaplatíte 5%  původní částky  za naskladnění a vyskladnění
Zobrazit obrázek v plné velikosti

Modrá lokace
CRONUS
Zákazník
storage%2520unit Glass_Door
Zobrazit obrázek v plné velikosti
Já si je nechám a
opravím, ale chci
15% slevu
54648_1_468 superman
Jak si přejete.
Náš zákazník,
náš pán !!

Nastavení RETURN MANAGEMENT



Returns Management
Chapter  9 – page 176, 8362a_9.pdf
• Overview
•Setting up Returns Management
•Managing Returns from Customers
•

Overview
The Sales Return Order Management and the Purchase Return Order
Management granules offer an optimal solution to companies that strive to
achieve responsive customer service by implementing cost-efficient customer
and vendor return policies. Specifically, the application provides a functionality
that is characterized by the following key features:
• Rapid response to customers’ requests
• Flexibility
• Traceability and overview
• Automation of the return to vendor process

Nastavení – Setup – základní



  Return Reason Codes
Sales & Marketing – Order Processing – Setup – Return Reasons
In addition to sing up the return reasons code and its description, you can also link
a default location code to it.
If you place a check mark in the Inventory Value Zero field, inventory increases,
such as sales return orders or purchase orders, are valued
at zero cost (except in the case of standard costing).
This is relevant in the case of repair of a customer's item.
Since the item is the customer's property, it must not be included in the inventory value.

Úkoly spojené s vratkami na prodejní straně –externí procesy
•  Registering a compensation agreement with the customer
•  Shipping a replacement item(s) to the customer (if replacement is
   part of the compensation agreement)
•  Crediting the customer (either by means of a credit for physically
    returned items or a sales allowance where the customer is not
    required to physically return the items)
•  Shipping a repaired item(s) to the customer (if repair is a part of a
   compensation agreement)
•   Follow-up on the return status (in case of customer inquiries)

Úkoly spojené s vratkami na prodejní straně – interní procesy
• Receiving returned items and  inspecting them (if relevant)
• Applying restock charges
• Shipping returned items to the vendor for repair (nákup !!!)
• Ensuring the accurate inventory value of the returned items