Emotional Intelligence in HRM Mariia Goroshnikova UČO 483261 Duy Anh Pham UČO 486263 Javier Morán Alcántara UČO 486223 Manas Kadyraliev UČO 480934 Youngeun Kim UČO 483279 Introduction 2 Emotional intelligence involves being sensitive to other people’s emotions, facilitating improved performance based on its knowledge. Main characteristics Emotional intelligence (Goleman): 1.Self-Awareness 2.Self-regulation 3.Internal motivation 4.Empathy 5.Social Skills Measurement of Emotional Intelligence - Models 3 Mayer–Salovey–Caruso Emotional Intelligence Test 4 1.Aspects to measure 2.Where can be used 3.Limitations Measurement of Emotional Intelligence - The Bar-on model 5 How Bar-On model was developed? Charles Darwin (1892) Emotional Quotient Inventory (the EQ-i) (1980s) The EI Personal Factor model (2005) - Bar-on Reuven The relationship between the Bar-On model and: -physical health; -psychological health; -social interaction; -performance in the workplace; -self-actualization. Reliability 6 How to use the Bar-on model in a business environment: - Using emotional intelligence to identify high potential in managers. - A synthesis of leadership and emotional intelligence - The Impact of Emotional Intelligence on Workplace Behaviour Limitations -Self-evaluate of the respondents. Practical usage of EI 7 “emotional intelligence : can companies really feel their way to success?” -Lauren Garris. ex) AT&T ; 20 percent more productive. ❏4/5 large companies ; promote emotional intelligence in their organizations ❏Can we improve our emotional intelligence? it is possible !! emotional intelligence levels are firm, but not rigid ex) Coca-Cola ; exceeded their performance targets by 15 percent. high emotional intelligence productivity, engagement levels, turnover and absenteeism rates, market share. Conclusion 8 ●No 100% effective model ●Emotional intelligence is being implemented in companies ●Future improvements may lead to success Sources 9 ●Emotional Intelligence over IQ, According to CareerBuilder Survey. ●Goleman, D. (1995). In Emotional intelligence: why it can matter more than IQ. New York: Bantam Books. ●Wilhelm O. (2005) Measures of Emotional Intelligence: Practice and Standards, Human Resource Management Review, 12(2):195-214 ●Côté S.,C.T.H. Miners,Moon S.(2015) "Chapter 1 Emotional intelligence and wise emotion regulation in the workplace" In Individual and Organizational Perspectives on Emotion Management and Display,1-24 ●Lauren Garris. (2013). emotional intelligence : can companies really feel their way to success?. UNC Executive Development 10 THANKS! Any questions?