IT Services: OIS and CSO


I.   Introduction, content of presentation


II.  Basic OIS Specifics

               OIS in concept of IDC

               Backoffice support

               Backoffice support versus On Site Support


III. Mission and Goals


IV. Scope of services

               Introduction to asset Management

               Asset Management Life Cycle

               Order Management

-         Scope of process

-         Process Overview

               Stock Management

-         Scope of process

-         Process Overview

               Inventory Reconciliation and Inventry Management

-         HW Asset Management

-         SW Asset Management

-         Update of databases

               SW Licence Renewal

-         Scope of process

-         Process Overview

               Tools Support

-         Tools Administration

-         Application Support

-         Tools Development

               IMAC Coordination

-         Scope of process

-         Process Overview


V.  Process Control


VI. Discussion