Analysis structure recap
Strategy and vision (Clean and simple text)
● Goal
● Goal
○ Objective
○ Objective
■ KPI/KRI PI/RI
■ Process
■ Process
● Service
○ Metric
● Composed Service
○ Service
○ Service
■ Metric
Strategy and vision:
We want to provide best library services in town by
offering easily accessible book rentals through simple
time saving rental process.
We help people to extend their knowledge in modern
way by offering access to all major electronic
information sources and provide 24/7 support to
information consumers..
Example: Library scenario
Library scenario:
Goals and objectives
● Goal: Provide easily accessible electronic
registrations, book reservation and payments
○ Objective: Provide full-featured 24/7 online IS for readers
■ KRI: Website downtime per month
■ PI: Number of online operations today
○ Objective: Introduce 3-steps-3-minutes e-payment method
■ KRI: Unsuccessful payment steps per month
■ KPI: Amount of pending electronic payments
○ Objective: Provide 24/7 on-site & online support and
helpdesk solving any issue until next day
■ KRI: Unresloved incidents / month
Library scenario:
Goals and objectives (cont.)
● Goal: Provide access to all major forms of
modern electronic information sources
○ Objective: Provide access to common internet sources
and to 40 major digital libraries
■ KRI: Number of accesses per library / month
○ Objective: Sell electronic books and reading devices
■ RI: Turnover and profit in devices sold / Quartal
■ KRI: Number of electronic books sold per sold device
○ Objective: Provide separate high-speed access for
mobile devices
■ KPI: average response time of service today
■ PI: number of simultaneously connected users
Library scenario:
Processes and services
● Objective:
Provide full-featured 24/7 online IS for readers
○ Process: Register new reader
■ Service: Create reader's record
■ Service: Update reader's details
■ Service: Subscribe reader for service
○ Process: Book reservation
■ Service: Find book according to name or ISBN
■ Service: Retrieve book rental state
■ Service: Reserve book for certain period of time
Library scenario:
Processes and services (cont.)
● Objective: Introduce 3-steps-3-minutes epayment
method
○ Process: Direct electronic payment
■ Service:Verify payment creditals
● Composed service: Create invoice
● Metric: Manual corrections necessary
○ Service: Retrieve payment details
■ Metric: processing time
○ Service: Retrieve order details
■ Metric: processing time