Klikněte pro vložení textu Service Science IS/IT outsourcing services – IDC Koncept 4/20/2015 IS/IT outsourcing services – IDC Koncept 4/20/2015 IS/IT outsourcing services Global Sourcing Concept RNDr. Stanislav Michelfeit Service Science ‹#› IS/IT outsourcing services – IDC Koncept 4/20/2015 Stanislav Michelfeit 2 IS/IT outsourcing services – IDC Koncept 4/20/2015 Service Science ‹#› IS/IT outsourcing services – IDC Koncept 4/20/2015 Stanislav Michelfeit 3 IS/IT outsourcing services – IDC Koncept 4/20/2015 Agenda §Workshop goals (5 min) §Creation of basic concept (45 min) –Vision, mision –Services –Organization of company §Break (10 min) §Teamwork (45 min) –Team selection and tasks (5 min) –Preparation (10 min) –Presentation (5 x 5 min) §Discussion (5 min) Service Science ‹#› IS/IT outsourcing services – IDC Koncept 4/20/2015 Stanislav Michelfeit 4 IS/IT outsourcing services – IDC Koncept 4/20/2015 Service Science ‹#› IS/IT outsourcing services – IDC Koncept 4/20/2015 Stanislav Michelfeit 5 IS/IT outsourcing services – IDC Koncept 4/20/2015 Seminar goals §Try working methods used at management level §Creatively find solutions on time and the team Get a basic overview of formulating a business plan Service Science ‹#› IS/IT outsourcing services – IDC Koncept 4/20/2015 Stanislav Michelfeit 6 IS/IT outsourcing services – IDC Koncept 4/20/2015 Vision Create, globally leading company, as an example of a globally integrated organization providing effective services in terms of productivity, price, quality and flexibility supports the growth of its customers. > Service Science ‹#› IS/IT outsourcing services – IDC Koncept 4/20/2015 Stanislav Michelfeit 7 IS/IT outsourcing services – IDC Koncept 4/20/2015 Mission §We measure our success based on customer satisfaction and ability to create shareholder value §We work quickly and with a sense of urgency using simplified global processes §We integrate operations globally from beginning to end §It deepens the ability of our people in a culture that promotes corporate values and lead to cooperation and personal responsibility; > Service Science ‹#› IS/IT outsourcing services – IDC Koncept 4/20/2015 Stanislav Michelfeit 8 IS/IT outsourcing services – IDC Koncept 4/20/2015 Services §?? Service Science ‹#› IS/IT outsourcing services – IDC Koncept 4/20/2015 Stanislav Michelfeit 9 IS/IT outsourcing services – IDC Koncept 4/20/2015 Organisation Chart IDC executive ?? ?? ?? Service Science ‹#› IS/IT outsourcing services – IDC Koncept 4/20/2015 Stanislav Michelfeit 10 IS/IT outsourcing services – IDC Koncept 4/20/2015 Procesy §?? Service Science ‹#› IS/IT outsourcing services – IDC Koncept 4/20/2015 Stanislav Michelfeit 11 IS/IT outsourcing services – IDC Koncept 4/20/2015 > Service Science ‹#› IS/IT outsourcing services – IDC Koncept 4/20/2015 Stanislav Michelfeit 12 IS/IT outsourcing services – IDC Koncept 4/20/2015 Teamwork 1) What do you understand under the given topic, what is the challenge, what is the problem? 2) What actions and measures to make a successful resolution of the problem? Team A: Hiring of qualified resources - S. Michelfeit Team B: Standardization - S. Michelfeit Team C: Quality - S. Michelfeit Team D: Efficiency - S. Michelfeit Team E: Human Resources - S. Michelfeit Area: Facilitator: Each team will discuss the assigned area, choose one problem and prepare answers to the following questions: Service Science ‹#› IS/IT outsourcing services – IDC Koncept 4/20/2015 Stanislav Michelfeit 13 IS/IT outsourcing services – IDC Koncept 4/20/2015 Service Delivery Tripod Service Quality I/T Security Cost Service Science ‹#› IS/IT outsourcing services – IDC Koncept 4/20/2015 Stanislav Michelfeit 14 IS/IT outsourcing services – IDC Koncept 4/20/2015 > Service Science ‹#› IS/IT outsourcing services – IDC Koncept 4/20/2015 Stanislav Michelfeit 15 IS/IT outsourcing services – IDC Koncept 4/20/2015 Discussion Thank you for your attention