Summary altruism oppression egoism self-destruction Me=0 You=0 Cooperation Me>0, You>0 value co-creation Competition Me>0, You<0 value claiming Destruction Me<0, You<0 value destruction Yielding Me<0, You>0 value offering Passivity Me=0, You=0 PV215 - 13 2 Person (human resources bearer) Qualities (the way we are) Attitudes (what we want, what we believe in) Abilities (what we know and can do) req_pos_yy.png lab_res_yy.png }Theory of vitality ◦pyramids interaction }Theory of constraints }Competency rule }Roles and tasks }Troubleshooting }Management by Competencies } PV215 - 13 3 PV215 - 13 4 subjects needs products processes resources structures fb_acc_yy.png ff_ini_yy.png req_pos_yy.png (C) J. Plamínek crisis eqi. stability PV215 - 13 5 Effectiveness? Usefulness? no no yes Usefulness! Effectiveness! yes Stability? Stability! yes Dynamics? no Dynamics! yes Consultation! no (C) J. Plamínek PV215 - 13 6 lab_res_yy.png competence= resources + labor Every success or failure of any company corresponds to the competencies of people responsible for company performance (R. Fišer) (C) J. Plamínek PV215 - 13 7 Role of Performer Role of Manager Role of Leader strategic frame monitoring goals ways tasks evaluation internal resources internal products (C) J. Plamínek PV215 - 13 8 req_pos_yy.png PV215 - 13 9 PV215 - 13 10 PV215 - 8 11 (C) J. Plamínek PV215 - 8 12 * DSI – Developing Strategic Interval here and now (C) J. Plamínek PV215 - 13 13 pyramid of vitality ! theory of constraint ! theory of constraint functional model competency rule pyramid of culture realization project What When Who (C) J. Plamínek PV215 - 13 14 ! theory of constraint lab_res_yy.png theory of vitality competency rule (C) J. Plamínek PV215 - 9 15 TOP management financial indicators revenues -> profit/loss <- costs customer indicators number of new customers average size of order new products ratio number of loyal customers ... internal processes indicators average time to market number of complaints – quality product cost service innovation pace ... learning and growth indicators competencies/resources abilities attitudes qualities all managers Balanced Scorecard arrows stands for causality relationships }Importance of competencies }Pyramids and their relationships }How to control company development }When to use MbC PV215 - 13 16