Oral Interaction

                               Dialogue / Conversation / Discussion



1. Social Aspects of Oral Interaction







2. Introducing people








2. Other Aspects of Oral Interaction










3. Presentation Follow-Up Discussion Principles




4. Structure

The following points can make your handling questions more effective. Explain why?


INVITE QUESTIONS


LISTEN CAREFULLY RIGHT TO THE END


WELCOME THE QUESTION


REPEAT, PARAPHRASE, OR CLARIFY IF NECESSARY


TAKE TIME TO THINK BEFORE ANSWERING


ANSWER THE QUESTION RELEVANTLY


CHECK WHETHER THE QUESTIONER IS SATISFIED


5. Functions

It is important to identify a purpose of the question in order to apply an effective strategy for
your reaction. What would you do or say if a member of the audience:



1. disagrees with you




2. pays you a compliment




3. questions the accuracy of your sources





4. interrupts you





5. asks for clarification





6. asks an irrelevant question





7. asks for repetition





8. asks for some proof





9. is showing off





10. asks strings of questions


                                 CRITICAL LISTENING and EVALUATION




JOHARI WINDOW














FEEDBACK GIVING & ACCEPTING



     FEEDBACK GIVING


·   GIVEN ON REQUEST

Feedback is effective when it is given on request. Both ends should agree with feedback giving.



·  THE RIGHT TIME AND PLACE

Feedback giving needs at least basic privacy and adequate time – it should never be given in a
hurry.


·  DESCRIPTION NOT EVALUATION

Feedback describes what a person has done or said, it does not evaluate if it is right or wrong.



·  BE CONCRFETE, NOT GENERAL

Concrete observed situation should be described, feedback does not generalise form the particular
situation.



·  CONSEQUENCES

Feedback summaries all reactions of the people involved and/or consequences of a person’s behaviour
in the given situation.


·  BALANCE

Positives and negatives should be in balance.


     FEEDBACK ACCEPTING


·  LISTEN ACTIVELY

It is important to listen carefully and remember (even take notes) the information.



·  MAKE SURE YOU UNDERSTAND

Open questions or asking for more examples can help you to clarify unclear and vague information.



·  DO NOT DEFEND YOURSELF

There is no need to explain why you have done certain thing the way you have.



·  TAKE TIME FOR EVALUATION

It is important to take enough time to think about the information and analyse critically which
areas are to be changed and why.



·  SAY   “THANK YOU”

Honest and well-given feedback is a useful gift that deserves acknowledgement, even if negatives
prevailed.