Knowledge Management
Department of Computer Systems and Communications
Academic Year: 2016-2017
Francesco Caputo
fcaputo@mail.muni.cz
The cognitive world
The companies produce and elaborate knowledge.
In this way, they give a tangible evidence to their
identity and learning processes.
What firms do? (Kogut e Zander, 1986)
The basic assumption
The knowledge management acts on the three drivers of knowledge:
üIt improves the number of use of knowledge (n).
üIt increase the efficiency of the solutions proposed by the companies
(v).
üIt improves the opportunities for generate value by using the
knowledge (p)
The knowledge management
ü To build an informatics system to coding, stocking and use the
companies’ knowledge
ü To involve the human resources in a common knowledge system
ü To support the sharing and the externalization of tacit knowledge
inside the company.
The drivers of knowledge management
To share the knowledge of company it is need to adapt and to align the
individual ‘knowledges’
It is need:
ü To extract it from the network on which the companies is based.
ü To decontextualize it in order to support its use in different contexts.
ü To motivate human resources to use and improve the available knowledge.
The drivers of knowledge management
To overcome the internal
Stickiness towards the
knowledge sharing it is need
to adopt economic rewords
and instruments of motivation
The knowledge Stickiness (Lepkavost)
I cognitive mediators support the emergence of:
üContext-based knowledge
üGeneral knowledge
üMeta-knowledge
The cognitive mediators
Initial context-based
knowledge
Initial general knowledge
Initial meta-knowledge
Final context-based
knowledge
Initial general knowledge
Final meta-knowledge
plus
New
experiences
minus
Knowledge
dissipation
Past knowledge Usable knowledgeNew
knowledge
The cognitive mediators
The shift from industrial world to
cognitive world has been supported by:
Ø The reproducibility, in terms of
opportunities for use the knowledge
in different contexts
Ø The demonstrative principle, related
to the definition of strong rules to
build, apply, and improve the
knowledge
Reproducibility and demonstrative principle
Differentially from the industrial world, in the cognitive world:
ü The cognitive works produce an output (the knowledge) the does
not finish after the use.
ü The cognitive works produce an output that is subjectively evaluated
by the users with reference to its possible applications for the
resolution of a specific problem.
ü The cognitive works is based on indivisible processes.
The cognitive transformation
The value produced by the cognitive work cannot be ex-ante defined
but it depends by the interactions among the involved actors.
The value is linked to the interaction because it depends by:
ü The number of times that it is possible to use the knowledge
ü The value of knowledge for each involved actor
ü The economic value of knowledge for each involved actor
The rules of knowledge
Energetic economy Knowledge economy
The output can be used one
time
Energetic value of use
Divisibility
Value= S(1,1,1)
The output can be used n
times
Cognitive value of use(v)
Indivisibility (p)
Value= S(n,v,p)
The knowledge transformation
The emerging economic and social system is based on three levels:
ü A basic energetic level.
ü A intermediate cognitive level that produce utilities by using the
knowledge.
ü A meta cognitive level direct to produce new knowledge by using the
previous knowledge.
The emerging economic system
ONE LEVEL
The utilities was produced by
using the energy
The used energy did not require cognitive investments
Precognitive utility
Industrial economy
The emerging economic system
Knowledge economy
THIRD LEVEL
Meta-learning
SECOND LEVEL
Learning
FIRST LEVEL
Application of
energetic processes
Meta-knowledge Knowledge Energy
Utility
Cognitive mediators
Cognitive transformation Energetic transformation
The emerging economic system
Questions ???