Write a formal email of apology for a delay in providing IT services to a customer in 150–180 words
including a salutation and sign-off.

-          Describe the reason for writing and what type of service is being discussed.

-          Explain the situation, provide details of the problem, and reason for the delay.

-          Suggest a specific course of action to be taken, and give details describing when and
how the problem will be resolved.

-          Refer to an attachment with an offer of additional services at a discount for the
customer.