Exercise
Complete the text with iheyvrb&dnthe. right
Check-in and Check-out''
■     It is the responsibility of the: front desk to ..v   , ;.\guests and assign rooms. Most check-ms take place in the afternoon and early evening. The front desk is informed about late arrivals by the reservation department. When the guest arrives at the hotel, the reeep- .-tionist;, a registration form to him. It states the name, company, home address,
date of birth and method of payment. In the case of organized traveLtfie. guest presents a voucher or a miscellaneous charges order (MCO) ,       by a tour operator. Sometimes a -V cash deposit or the number of guest's-credit card may by requested to   •   . ".ncidental.s or extras, such as telephone, minibar, valet services, etc. This deposit for extras, in contrast to a non-refundable room deposit, is refundable at the check-out after deducting al! charges.
When the guest is registered, the receptionist :.      a guest account. Since that time, all the charges for any service and products ;. '. by the guest are automatically
posted to this guest account, Gviesi accounts, sometimes also called guest ledgers arc kept .together with other information about the guest in a guest folio, which the receptionist : creates for each guest after the check-in, Each night a night auditor ■    ; , if the room rate charges, charges for the.food plan, a tax and ail charges for other services and products consumed by the guest during the day were entered on the guest ledger. It is the Point-of-Sales System (PCS) thanks to which guests can only sign up for their consumption or jusi show their keycards during their stay. All charges, which were not pre-paid, and are not stated in the voucher, are called, extras or incidentals,They are ,:   . ■ ■"by: theguest at the check-out.
i0
Exercise 3
i%efdllotiHng guests-have different requirements:-Advise tnemwhicH^paifhient'tH^-shdt^d''
COfUaCt. . '., .,:■:.■:■■
1. Mr Greer wants ins car to be parked ami washed after the long journey,   . ;•-:■■
2. Mr and Mrs Vey would like to.eat out. The recommended restaurant is,.very.popu- .... lar so they would like to have, a booking,
3. Mr Brown has to leave very early next mornuigbecausehe should be at. the air-port at 7,30 a.m.
4. Ms Johnson, is very tired aftera busy day, She. wants to relax., ■5, Mr Bell would like to have two shirts cleaned. . '
6, Skoda Company a.s. would like to'have an annual meeting.in the hotel,
7. Mr and Mrs Morrison would like to have their breakfast in their room. Ms Stockwell is leaving tomorrow and wants someone to help her with, the lug- . gage.
8.
a, laundry service.
b, wake-up calls-front desk
c, luggage collection-front desk
d, banqueting department
e, wellness :
t valet service . ' g. concierge ' li. room service
Exercise 4
: Match the documents with their definitions:.
1. Hotel Register .
2. Reservation Form
3. Daily Arrival List ■.'
4. Reservation Chart .
5. -Room Status Board 6/ Guest Index .
7. .Guest.History
8. Guest Ledger
provides a vísuaľfecord of all reservations,-shows the rooms reserved arid unsold lists all current guests in alphabetical order with their room numbers standardizes the details of individual bookings V
records all previous visits of the guest to the'hotel, it is important for the revenue management
e. shows all rooms by room number and foot and-details :of occupation
f. records all bookings by date of arrivals ^      \ ■ [- :
g. records-all'arrivals'-and gives, detailsoj* all current and past guests.
h. recordscharges'foráli'products'ana'services aguest consumes duringhis stay<in ... the hotel