Telephoning –supply missing lines (guess from the context):

CALL 1:

A: "Hello, ABC Company."
B: "Hi, this is Janet from Consult R Us. May I speak with Alex please?"
A: ____________________________________________________
B: "Yes. Can you have Alex call me back when he is available? My name again is Janet, and he can
reach me at 555-987-6543."
A: "It's Janet at 555-987-6543. ______________________________?"
B: "He sent over a fax, and the last page didn't print out. I will need for him to resend the fax
to me."
A: "________________."
B: "Thank you."
A: "Thank you for calling ABC."
B: "_______________."
A: "Bye."


CALL 2:

A: "Microsoft, this is Steve."
B: "Hi Steve, this is Richard from Third Hand Testing. I'm calling in regards to the MSN
assignment. ____________________________________________________________?"
A: "Sure. What can I help you with?"
B: "We originally agreed on 5 testing procedures, but our program manager received a mail
indicating 4 testing procedures. ______________________?"
A: "Yes it is. We found that we can do the last one here."
B: "Great. Does the timeline change because we reduced one of the testing procedures?"
A: "We don't have to change the timeline. Our original timeframe was very aggressive."
B: "That makes our job a little easier."
A: "____________________________?"
B: "No. That's all I had. Thanks for your time."
A: "_______________."
B: "Ok. Good bye."
A: "Bye."


Now listen to the phone calls and compare.

Practise the conversations.

http://www.talkenglish.com/lessonpractice.aspx?ALID=483