Marketing for Lawyers Websites Prices and costs Determination position on the market Eva Tomášková eva.tomaskova@law.muni.cz Task lMake analysis of websites of these law firms: lhttp://www.advokatky.cz/?lang=en lhttp://www.ksb.cz/en/ lhttp://www.akkb.cz/en/index lhttps://www.havelpartners.cz/en/ l lWhat type of clients (segment) is expressed? lWhat are strengths of the websites? lWhat are weaknesses of the websites? lDo you have any recommendation for improving of websites? l Websites of law firms lBasic information lLegal expertise (practice areas) lPrice lProfile lContact l lWidespread information lEmotional reason (The interests of our clients are our interests, providing a large portfolio of legal services) lInterests or News from the area of Law (useful links, firm's news) lCertificates (Awards) lPublications lRecent Major Assignments lLanguages lCustomer services (online advice, free parking for clients, unlimited calling, calling 24 hours etc.) lProjects sponsoring (eg. Medicine projects) l l l l l Strengths of the websites lhttps://www.havelpartners.cz/en/ lCertifications, 18 fields of law lhttp://www.akkb.cz/en/index l16 field of law (services), a lot of news lhttp://www.advokatky.cz/?page_id=648&lang=en lLanguages, a lot of other services lhttp://www.ksb.cz/en/ lKnowledge in a lot of industries l Weaknesses of the websites lhttp://www.havelholasek.cz/en lOnly 2 languages lhttp://www.akkb.cz/en/index lgray colour lColour is very important – see (table in the end of the article): lhttps://nejinfografiky.cz/vyznam-barev-v-ruznych-kulturach-a-jejich-vliv-na-konverzi-infografika/ l lhttp://www.advokatky.cz/?page_id=648&lang=en lOnly women, short CV lhttp://www.ksb.cz/en/ lUnitary long text (profile, key facts) l l l l Task lChoose two websites of law firms in your country and analyze that. l Ways how to create the price lKnow the market lIt is necessary to find out how much customers will pay, as well as how much competitors charge l lCost-plus or value-based lCost-plus pricing involves adding a "mark-up" percentage to costs, which will vary between products, businesses and sectors. lValue-based pricing is determined by how much value customers attach to the product. l lAccording to the real costs l creating the calculation l lConsider cost-plus pricing lThis is usually expressed as a percentage of breakeven l lAdd other influences on price lHow will changing VAT have an impact on price? ldifferent prices for different regions. l lChange according to change of market or costs lThe price should be to optimal for customers Task lFind out usually price paid to Attorneys (legal act) in your country and make comparison with the situation in the Czech Republic. l lRates for non-contractual fees in the Czech Republic: lhttps://www.cak.cz/en/ Decision of customers lMarket share of a company is an important decision for customers. l l“Is the company I am buying from stable?” l lDo you prefer buying at smaller companies or at bigger companies? Why? l Position of the market lInformation about increasing of market is necessary for analysis of position on the market. l lBCG matrix lMarket attractiveness BCG Matrix I. la portfolio planning model of the Boston Consulting Group in the early 1970's. l lIt is based on the observation that a company's business units can be classified into four categories based on combinations of: lmarket growth and lmarket share l relative to the largest competitor l lmaps the business unit positions within these two important determinants of profitability. l BCG Matrix II. BCG Growth Share Matrix Categories of BCG Matrix lDogs lhas little potential lsuch businesses are candidates for divestiture lQuestion marks l(known as a "problem child") has the potential to gain market share and become a star lif they does not succeed, they will degenerate into a dog lmust be analyzed carefully in order to determine whether they are worth the investment required to grow market share lStars lgenerate large amounts of cash lit will become a cash cow when the market growth rate declines lthe portfolio of a diversified company always should have stars that will become the next cash cows and ensure future cash generation lCash cows las leaders in a mature market lgenerate more cash than they consume lcash cows provide the cash required to turn question marks into market leaders Task lPrepare BCG matrix for selected products or version of products. Market attractiveness (GE matrix) lthe McKinsey and Company Consulting group l lIncludes: lMarket attractiveness - market growth as the dimension of industry attractiveness, lCompetitive strength - market share as the dimension by which the competitive position of each company is assessed. l lFactors that Affect Market Attractiveness l - Market Size - Market growth - Market profitability - Pricing trends - Competitive intensity - Overall risk of returns in the industry - Opportunity to differentiate products and services - Segmentation - Distribution structure (e.g. retail, direct, wholesale) l lFactors that Affect Competitive Strength l - Strength of assets and competencies - Relative brand strength - Market share - Customer loyalty - Relative cost position (cost structure compared with competitors) - Distribution strength - Record of technological or other innovation - Access to financial and other investment resources Market attractiveness (GE matrix) High Market Attractiveness Market Share High Medium Low Medium Low Invest or go away Invest Keep the leader position Cash and go to disinvestment strategy Cross Increase of market attractiveness Disinvestment strategy Cash and go to disinvestment strategy Cash Limitation of BCG and GE Matrix lBCG matrix overlooks many other factors of profitability l lThe framework assumes that each businessman is independent of the others. l lThe matrix depends heavily upon the breadth of the definition of the market. A businessman may dominate its small niche, but have very low market share in the overall industry. In such a case, the definition of the market can make the difference between a dog and a cash cow. l l l BCG matrix still can serve as a simple tool for viewing a corporation's business portfolio (a range of property investments) Position analysis lPsychological model lBased on brand perception by customers l lMain presumption: lTo have differences recognizable by customers lCustomers have to place product of a company and products of competitors to the graph lTo know the best position for customers lTo measure differences between ideal position of customers and current position l l+ Clear perception and wishes of customers l- To realize a large research Brand Positioning Example lhttps://xposurecreative.uk/brand-positioning-example/?cli_action=1543826899.638 brand positioning graph Creation of position graph Price Design Individuality Technology Comfort Elementary transport Safety Environment People who searching the lowest prices People who like prestige People who like speeding Udělej si sám Critisc of impact on environment Car = transport People who like technology People who prefer safety People who like comfort People who like design Prestige Position analysis I. Price Design Individuality Prestige Comfort Technology Elementary transport Safety Environment People who searching the lowest prices People who like prestige People who like speeding Udělej si sám Critisc of impact on environment Car = transport People who like comfort People who prefer safety People who like technology People who like design FIAT HONDA OPEL SEAT PEUGEOT FORD MERCEDES VW NISSAN MAZDA ŠKODA AUDI BMW Brand Positioning Example perceptual map for auto industry https://lucythebusybee.wordpress.com/2013/10/24/applying-the-perceptual-mapping-concept-into-brand- positioning/ Brand Positioning Example positioning map SL https://yslculc.wordpress.com/2015/08/09/target-customers-advertising-analysis-brand-architecture-b rand-position/ Brand Positioning Example https://lucythebusybee.files.wordpress.com/2013/10/11111.jpg https://lucythebusybee.wordpress.com/2013/10/24/applying-the-perceptual-mapping-concept-into-brand- positioning/ Position analysis II. Price high low Specialization rate low high ORGANICS PANTENE EL. VITAL GLISS KUR SCHAUMA TIMOTEI NIVEA GUHL SANDRA ULTRA BEAUTY SCHAMTU GARD Brand I. Brand II. Brand III. Task lChoose an industry and create position map l