Key to exercise 9 p 71: Noun Adjective Opposite adjective (suggested) strictness strict lenient, easy-going; indulgent willingness to communicate unwillingness, reluctance unwilling, reluctant gentleness gentle strict, hard, uncompromising fairness fair unfair, unjust, biased understanding understanding not understanding, ignorant, insensitive empathy empathetic/empathic lacking understanding, insensitive respect respectful disrespectful kindness kind unkind patience patient impatient tolerance tolerant intolerant