TRANSACTIONS
EFFECTIVE LANGUAGE
Dr. Sylvia Schachner, TSTA-E sylviaschachner@gmx.at
1
CONNECTION BETWEEN STRUCTURAL MODEL
AND FUNCTIONAL MODEL
Dr. Sylvia Schachner, TSTA-E sylviaschachner@gmx.at
2
Autonomy  in  and  as  learning  goal  implies  clear  thinking  and  effektive problem-­solving.  
Educators,  teachers,  Trainers,...aims  to  help  her  students  develop  this  ability.
The  Model  of  Ego  States
can  be  helpful    prepare  teaching,  and  to  understand  
what  happens  during  teaching  processes  
They  are  helpful  during  the  teaching  and  they  are  useful  to  reflect  the  teaching.
It  is  one  of  the  importantes tasks  of  educators  to  be  aware  about  the  effects  of  their  
language!
Dr. Sylvia Schachner, TSTA-E sylviaschachner@gmx.at
3
Transaction
a  transaction  consists  of  a  transactional  stimulus  from  one  person  to  another  
(e.g.  the  first  person  asks  a  question)
followed  by  a  transactional  response  (e.g.  the  second  person  replies).
Berne  (1961)  described  the  transaction  as  a  unit  of  intercourse.
Using  the  functional  modell of  Ego States  we  analyse  transactions
Dr. Sylvia Schachner, TSTA-E sylviaschachner@gmx.at
4
Dr. Sylvia Schachner, TSTA-E sylviaschachner@gmx.at
5
The functional fluency model
Gives orientation about effective
Ways of communication.
The big fives help are ways of using all Egos states
Approbriated to the situation.
With the + parts of the Parent Ego states
Educators give orientation and support
With the + parts of the Child Ego States
they include pleasure,interest
and motivation
And are integrating both in
The Adult Ego stats
-à this is called accounting
Dr. Sylvia Schachner, TSTA-E sylviaschachner@gmx.at
6 Communication  rules
1) So  long  as  transactions  remain  complementary,  communication    
can  continue  indefinitely
2)    When  a  transaction  is  crossed,  a  break  in  communication  results,
and  one  or  both  individuals  will  need  to  shift  ego  states
in  order  for  the  communication  to  be  re-­established
3)  The  behavioral outcome  of  an  ulterior  transaction
(  two  messages  send  at  the  same  time  – social  level  and  
covert  psychological  level)  is  determined    at  the  psychological
level  and  not  on  the  social  level.
Dr. Sylvia Schachner, TSTA-E sylviaschachner@gmx.at
7
Dr. Sylvia Schachner, TSTA-E sylviaschachner@gmx.at
What kind of transaction can you find?
Dr. Sylvia Schachner, TSTA-E sylviaschachner@gmx.at
8 ComplementaryTransaction
Dr. Sylvia Schachner, TSTA-E sylviaschachner@gmx.at
9
Dr. Sylvia Schachner, TSTA-E sylviaschachner@gmx.at
Crossed transaction
Dr. Sylvia Schachner, TSTA-E sylviaschachner@gmx.at
10 “Will you work overtime tonight?”
“Why do you always ask me? Can’t you find somebody else?”
“Why did you change the wording on this letter?”“I was just trying to do the right thing.”
“You did a great job!” “Thank you very much.”
“I’ve done all I can to get good people around here, it’s so difficult to find them.”
“I know, I can’t even get anyone to wash my car properly.”
“This job is too much for me, will you help me with it?” “I don’t have the time, can’t you do it
yourself?”
“This new policy really bugs me but there’s nothing I can do about it.”
“I just wish you’d try a little harder with it.” Analyse the following transactions
Who speaks?
What Ego states?
Find other answers to the questions
– analyse the difference