Service operations management
doc. Ing. Radoslav Škapa, Ph.D.
Service operations management
doc. Ing. Radoslav Škapa, Ph.D.
Service operations management
Info
Course
Term
Spring 2024
Course administration
Open
Chapter contains:
1
Study text
Service and service industry: introduction
Open
Chapter contains:
1
PDF
1
Study Materials
1
Study text
Service concept
Open
Chapter contains:
1
Study text
Service capacity and layout
Open
Chapter contains:
4
PDF
1
Study Materials
1
Study text
Service quality
Open
Chapter contains:
1
Study text
Designing customer experience
Open
Chapter contains:
1
Study text
Service forecasting
Open
Chapter contains:
1
PDF
1
Study Materials
1
Study text
Designing service delivery
Open
Chapter contains:
1
Study text
Sustainable service business models
Open
Chapter contains:
1
Study text
Service capacity II
Open
Chapter contains:
1
PDF
1
Study Materials
Service performance
Open
Chapter contains:
2
PDF
2
Study Materials
Complaint management
Open
Chapter contains:
1
Audio
1
PDF
1
Study Materials
Previous
Next