MPH_PMAN Operations Management

Faculty of Economics and Administration
Autumn 2020
Extent and Intensity
2/2/0. 6 credit(s). Type of Completion: zk (examination).
Teacher(s)
doc. Ing. Alena Klapalová, Ph.D. (lecturer)
doc. Ing. Radoslav Škapa, Ph.D. (lecturer)
doc. Ing. Alena Klapalová, Ph.D. (seminar tutor)
doc. Ing. Radoslav Škapa, Ph.D. (seminar tutor)
Guaranteed by
doc. Ing. Alena Klapalová, Ph.D.
Department of Business Management – Faculty of Economics and Administration
Contact Person: Vlasta Radová
Supplier department: Department of Business Management – Faculty of Economics and Administration
Timetable
Tue 8:00–9:50 P302b
  • Timetable of Seminar Groups:
MPH_PMAN/01: Tue 10:00–11:50 VT206, A. Klapalová, R. Škapa
Prerequisites
The following courses are recommended as prerequisites: Corporate Economics, Management, Marketing and their equivalents.
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 24 student(s).
Current registration and enrolment status: enrolled: 0/24, only registered: 0/24
fields of study / plans the course is directly associated with
Course objectives
The course builds on courses like Marketing, Management, Corporate Economics, and others. It focuses on operational (and tactical, to a certain extent) tasks connected with the process of value creation in manufacturing and service sector.
Learning outcomes
At the end of this course, students should be able to:
-interpret the role of operations in the process of value creation;
-explain the linkages between strategic, tactical and operational level of company management in the context of operations processes;
- design simple production processes and apply the basic methods used in this field;
- able to evaluate the alignment between the production process design and the corporate strategy
-explain the modern concepts and tool used by management in the production process that relates to the digital economy (Industry 4.0, Internet of things);
-compare quality management systems applied within companies and quality assurance mechanisms on a national and international scale;
-illustrate how operations relate to other business functions.
- be able to apply methods and techniques of quality management within production processes in manufacturing and services;
- understand the character and nature of a quality management system based on ISO 9000;
- know the economics of quality management and various models and measures of quality costs.
Syllabus
  • Topics of the lectures:
  • 1. Operational management and quality
  • 2. Statistical quality management
  • 3. Designing quality products and services. Products and service in circular economy
  • 4. Processes, technology, capacity and layout in relation to Industry 4.0
  • 5. Demand forecasts - quantitative approach
  • 6. Production and services planning, lean production
  • 7. Product and quality management, basic concepts and history
  • 8. Quality management and financial and performance context
  • 9. Quality management systems; TQM and excellence models
  • 11.Methods and techniques used in quality management
  • 12.The institutional framework of quality management
  • 13.Customer and consumer protection system in the Czech Republic and globally
Literature
    required literature
  • NENADÁL, Jaroslav. Management kvality pro 21. století. Vydání 1. Praha: Management Press, 2018, 366 stran. ISBN 9788072615612. info
  • REID, R. Dan and Nada R. SANDERS. Operations management : an integrated approach. 4th ed. Hoboken: John Wiley & Sons, 2010, xxviii, 63. ISBN 9780470524589. info
  • RUSSELL, Roberta S and TAYLOR BERNARD. Operations management: along the supply chain. International student version. 6th ed. Hoboken: John Wiley & Sons, 2009, 550 pp. ISBN 978-0-470-23379-5. info
    recommended literature
  • IVANOV, Dmitry, Alexander TSIPOULANIDIS and Jörn SCHÖNBERGER. Global Supply Chain and Operations Management: A Decision-Oriented Introduction to the Creation of Value. Springer, 2016, 445 pp. info
  • GOETSCH, D. L. and S. DAVIS. Quality Management for Organizational Excellence: Introduction to Total Quality (8th Edition). 8th. Pearson, 2015, 448 pp. ISBN 978-0-13-379185-3. info
  • FITZSIMMONS, James A., Mona J. FITZSIMMONS and Sanjeev BORDOLOI. Service management : operations, strategy, information technology. 8th ed. New York: McGraw-Hill/Irwin, 2014, xviii, 524. ISBN 9781259010651. info
  • MATEIDES, Alexander. Manažérstvo kvality : história, koncepty, metódy. Bratislava: Epos, 2006, 751 s. ISBN 8080576564. info
Teaching methods
The course has a form of lectures and seminars. In lectures, the concepts of Operations management will be explained in a discussion with students, the usage of instruments will be demonstrated on examples. The practitioners will be involved. During seminars, the students will apply the operations and quality management methods and techniques to practical examples. The calculations will be done in the MS Excel spreadsheet.
Assessment methods
The course finished with a written exam (divided into mid-term and final test). The minimal points required to pass the test is 60 percent. Students can take the exam provided that she/he prepared semester papers on a given topic - according to the information given by teachers at the beginning of the semester).
Any copying, recording or leaking tests, use of unauthorized tools, aids and communication devices, or other disruptions of objectivity of exams (credit tests) will be considered non-compliance with the conditions for course completion as well as a severe violation of the study rules. Consequently, the teacher will finish the exam (credit test) by awarding grade "F" in the Information System, and the Dean will initiate disciplinary proceedings that may result in study termination.
Language of instruction
Czech
Further comments (probably available only in Czech)
The course is taught annually.
General note: Pro studenty oboru PEM bude adekvátně navýšen rozsah výuky (2/2) a garant upřesní její obsah. Přednášky jsou dostupné online a ze záznamu.
Credit evaluation note: Studentům oboru PEM bude navýšení +5 kreditů.
Listed among pre-requisites of other courses
The course is also listed under the following terms Autumn 2008, Autumn 2009, Autumn 2010, Autumn 2011, Autumn 2012, Autumn 2013, Autumn 2014, Autumn 2015, Autumn 2016, Autumn 2017, Autumn 2018, Autumn 2019, Autumn 2021, Autumn 2022.
  • Enrolment Statistics (Autumn 2020, recent)
  • Permalink: https://is.muni.cz/course/econ/autumn2020/MPH_PMAN