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ESF:MPV_COMA Comm & Manag. Skills Training - Informace o předmětu

MPV_COMA Communication and Managerial Skills Training

Ekonomicko-správní fakulta
jaro 2016
Rozsah
1/2. 4 kr. Doporučované ukončení: z. Jiná možná ukončení: zk.
Vyučující
doc. PhDr. Růžena Lukášová, CSc. (přednášející)
PhDr. Martina Rašticová, Ph.D. (přednášející), doc. PhDr. Růžena Lukášová, CSc. (zástupce)
PhDr. Ing. Jan Řezáč (přednášející), doc. PhDr. Růžena Lukášová, CSc. (zástupce)
Ing. Daria Kucharova (cvičící)
Garance
doc. PhDr. Růžena Lukášová, CSc.
Katedra veřejné ekonomie - Ekonomicko-správní fakulta
Kontaktní osoba: Jana Biskupová
Dodavatelské pracoviště: Katedra veřejné ekonomie - Ekonomicko-správní fakulta
Rozvrh
každé sudé pondělí 16:20–19:35 S301
  • Rozvrh seminárních/paralelních skupin:
MPV_COMA/01: každou lichou středu 16:20–19:35 S311, D. Kucharova, R. Lukášová
Předpoklady
! MPV_RKMD Rozvoj kom. a man. dovedností && ! NOW ( MPV_RKMD Rozvoj kom. a man. dovedností )
To be enrolled in the course MPV_COMA student cannot have completed or currently registered course MPV_RKMD.
Omezení zápisu do předmětu
Předmět je otevřen studentům libovolného oboru.
Předmět si smí zapsat nejvýše 24 stud.
Momentální stav registrace a zápisu: zapsáno: 0/24, pouze zareg.: 0/24, pouze zareg. s předností (mateřské obory): 0/24
Jiné omezení: Pro zapsání MPV_COMA nesmí mít student absolvovaný nebo současně registrovaný MPV_RKMD.
Cíle předmětu
The objective of the course is to provide students with basic knowledge of effective communication for management and, using training methods, to develop students’ communication skills necessary for managing employees and negotiating with partners outside an organization. The introductory blocks concentrate on basic communication skills necessary for succeeding in any negotiations, the following blocks focus on the development of selected managerial skills.

At the end of the course students should be able to:
- be effective at conveying information;
- be effective at asking questions, listening, making arguments and overcoming objections;
- be assertive in communication;
- prepare and make effective oral presentation (of ideas and information to a group);
- lead an appraisal interview;
- negotiate.
Osnova
  • 1. Introduction, requirements for granting a credit. Communication process, verbal and nonverbal communication. Significance of effective communication for management, possibilities and methods for the development of communication skills.
  • 2. Basic communication skills. Principles of effective verbal communication. Asking questions - question types, advantages and disadvantages of individual types. Active listening – significance of listening, development of listening skills. Efficient argumentation and persuasion - choice of arguments, formulation of arguments, building arguments. Overcoming objections - objection types, procedure of overcoming objections.
  • 3. Assertiveness and its significance. Assertive, passive and aggressive behavior - characteristics, consequences for managerial work. Assertive rights, assertive techniques. Intrapersonal and interpersonal contribution of assertive thinking and behavior.
  • 4. Effective presentation. Preparation and structure of presentation, effective verbal and nonverbal communication during presentation. Visual aids and their significance, principles of their effective use.
  • 5. Personality communication types, efficient strategies for dealing with particular types.
  • 6. Interviews with colleagues – kinds, significance, principles of effective leadership. Selection interview, assessment interview. Preparation for and principles of effective realization.
  • 7. Negotiating. Preparation for negotiating, negotiating styles. Individual and team negotiation.
Literatura
  • Communication skills for managers. Edited by Janis Fisher Chan. 5th ed. [Saranac Lake, N.Y. ]: American Management Association, 2002. xix, 149 p. ISBN 9780761215127. info
  • Business communication. Edited by Rajeesh Viswanathan. 1st ed. Mumbai [India]: Himalaya Pub. House, 2010. 388 p. ISBN 9788184885293. info
  • Interpersonal skills. Edited by Bob Wright. New updated ed. Keswick [England]: M&K Update, 2007. x, 62 p. ISBN 9781907830372. info
  • O'BRIEN, Paddy. Positive management : assertiveness for managers. 1st ed. London: Nicholas Brealey, 1992. ix, 170. ISBN 9781857880083. info
  • Successful negotiationeffective "win-win" strategies and tactics. Edited by Robert B. Maddux. 3rd ed. Menlo Park, Calif.: Crisp, 1995. ii, 74 p. ISBN 1560523484. info
  • Recruiting, interviewing, selecting & orienting new employees. Edited by Diane Arthur. 4th ed. New York: AMACOM, 2006. xii, 354 p. ISBN 0814408613. info
  • Effective performance appraisals. Edited by Robert B. Maddux. 4th ed. Menlo Park, Calif.: Crisp Publications, 2000. viii, 78 p. ISBN 1560525045. info
Výukové metody
The course takes the form of both lectures and seminars. Lectures are focused on explaining basic theory, the purpose of seminars is on the basis of training methods (role playing, model situations, training videofilms) to develop communication and managerial skills of students.
Metody hodnocení
Because of the objective of the course (training of communication and managerial skills), seminars are compulsory.

Requirements for granting a credit: attendance at seminars (85%), elaboration of an assigned topic and its presentation, a knowledge test (minimum level of knowledge 60%).

Presentation topics (students can choose): 1) results of the student’s thesis, 2) student’s own topic (within the scope of the studied field), the aim of the presentation being either to convey information or to persuade (it is necessary to choose one of the aims).
Vyučovací jazyk
Angličtina
Další komentáře
Studijní materiály
Předmět je vyučován každoročně.
Informace k inovaci předmětu
Předmět byl inovován v rámci projektu "Inovace studia ekonomických disciplín v souladu s požadavky znalostní ekonomiky (CZ.1.07/2.2.00/28.0227)", který je spolufinancován Evropským sociálním fondem a státním rozpočtem České republiky.

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Nachází se v prerekvizitách jiných předmětů
Předmět je zařazen také v obdobích jaro 2014, jaro 2015, jaro 2017, jaro 2018, jaro 2019.