ESF:MPV_RKMD Comm & Manag. Skills Training - Course Information
MPV_RKMD Communication and Managerial Skills TrainingFaculty of Economics and Administration
- Extent and Intensity
- 1/2/0. 4 credit(s). Type of Completion: z (credit).
- PhDr. Vladimír Hřebíček (lecturer), doc. PhDr. Růžena Lukášová, CSc. (deputy)
PhDr. Vladimír Hřebíček (lecturer)
doc. PhDr. Růžena Lukášová, CSc. (lecturer)
Ing. Daria Kuchařová (assistant)
- Guaranteed by
- doc. PhDr. Růžena Lukášová, CSc.
Department of Public Economics - Faculty of Economics and Administration
Contact Person: Mgr. Kateřina Kociánová
Supplier department: Department of Public Economics - Faculty of Economics and Administration
- Mon 14:35–16:15 P103
- Timetable of Seminar Groups:
MPV_RKMD/02: Wed 7:40–11:00 S309, V. Hřebíček
MPV_RKMD/03: Wed 12:00–14:30 S307, Wed 14:35–15:20 S301, V. Hřebíček
- Course Enrolment Limitations
- The course is also offered to the students of the fields other than those the course is directly associated with.
The capacity limit for the course is 54 student(s).
Current registration and enrolment status: enrolled: 1/54, only registered: 0/54, only registered with preference (fields directly associated with the programme): 0/54
- fields of study / plans the course is directly associated with
- Service Science, Management and Engineering (eng.) (programme FI, N-AP)
- Service Science, Management and Engineering (programme FI, N-AP)
- Public Economics and Administration (programme ESF, M-HPS)
- Public Economics and Administration (programme ESF, N-HPS)
- Public Economics (programme ESF, N-HPS)
- Course objectives
- The objective of the course is to provide students with basic knowledge of effective communication for management and, using training methods, to develop students’ communication skills necessary for managing employees and negotiating with partners outside an organization. The introductory blocks concentrate on basic communication skills necessary for succeeding in any negotiations, the following blocks focus on the development of selected managerial skills.
At the end of the course students should be able to:
- be effective at conveying information;
- be effective at asking questions, listening, making arguments and overcoming objections;
- be assertive in communication;
- prepare and make effective oral presentation (of ideas and information to a group);
- lead an appraisal interview;
- 1. Introduction, requirements for granting a credit. Communication process, verbal and nonverbal communication. Significance of effective communication for management, possibilities and methods for the development of communication skills.
- 2. Basic communication skills. Principles of effective verbal communication. Asking questions - question types, advantages and disadvantages of individual types. Active listening – significance of listening, development of listening skills. Efficient argumentation and persuasion - choice of arguments, formulation of arguments, building arguments. Overcoming objections - objection types, procedure of overcoming objections.
- 3. Assertiveness and its significance. Assertive, passive and aggressive behavior - characteristics, consequences for managerial work. Assertive rights, assertive techniques. Intrapersonal and interpersonal contribution of assertive thinking and behavior.
- 4. Effective presentation. Preparation and structure of presentation, effective verbal and nonverbal communication during presentation. Visual aids and their significance, principles of their effective use.
- 5. Personality communication types, efficient strategies for dealing with particular types.
- 6. Interviews with colleagues – kinds, significance, principles of effective leadership. Selection interview, assessment interview. Preparation for and principles of effective realization.
- 7. Negotiating. Preparation for negotiating, negotiating styles. Individual and team negotiation.
- HOSPODÁŘOVÁ, Ivana. Prezentační dovednosti. 1. vyd. Praha: Alfa Publishing, 2004. 164 s. ISBN 8086851087. info
- KŘIVOHLAVÝ, Jaro. Tajemství úspěšného jednání. 1. vyd. Praha: Grada, 1995. 162 s. ISBN 80-85623-84-6. info
- LUKÁŠOVÁ, Růžena. Komunikace ve správních činnostech ÚSC. Brno: Masarykova univerzita, 2006. 48 pp. ISBN 80-210-3948-5. info
- MATĚJKA, Marek and Pavel VIDLAŘ. Vše o přijímacím pohovoru : jak poznat druhou stranu. 1. vyd. Praha: Grada, 2002. 193 s. ISBN 8024702150. info
- MENTZEL, Wolfgang. Rozhovory se spolupracovníky. Praha: Grada, 2004. 106 s. ISBN 8024704080. info
- Pozitivní řízení : asertivita pro manažery. Edited by Paddy O'Brien. 3. vyd. Praha: Management Press, 2003. 212 s. ISBN 8072610775. info
- Teaching methods
- The course takes the form of both lectures and seminars. Lectures are focused on explaining basic theory, the purpose of seminars is on the basis of training methods (role playing, model situations, training videofilms) to develop communication and managerial skills of students.
- Assessment methods
- Because of the objective of the course (training of communication and managerial skills), seminars are compulsory.
Requirements for granting a credit: attendance at seminars (100%), elaboration of an assigned topic and its presentation, a knowledge test (minimum level of knowledge 60%).
Presentation topics (students can choose): 1) results of the student’s thesis, 2) student’s own topic (within the scope of the studied field), the aim of the presentation being either to convey information or to persuade (it is necessary to choose one of the aims).
- Language of instruction
- Further comments (probably available only in Czech)
- Study Materials
The course is taught annually.
General note: Nezapisují si studenti, kteří absolvovali předmět PVRD.
- Listed among pre-requisites of other courses