PA181 Services - Systems, Modeling and Execution

Faculty of Informatics
Spring 2019
Extent and Intensity
0/1/2. 3 credit(s) (plus extra credits for completion). Type of Completion: k (colloquium).
Ing. Leonard Walletzký, Ph.D. (lecturer)
doc. Mouzhi Ge, Ph.D. (lecturer)
Guaranteed by
doc. RNDr. Eva Hladká, Ph.D.
Department of Computer Systems and Communications - Faculty of Informatics
Supplier department: Department of Computer Systems and Communications - Faculty of Informatics
Wed 12:00–13:50 A318, except Wed 15. 5. ; and Wed 15. 5. 12:00–13:50 B410
Domain Understanding and Modeling
Introduction to Service Science
Course Enrolment Limitations
The course is also offered to the students of the fields other than those the course is directly associated with.
fields of study / plans the course is directly associated with
there are 34 fields of study the course is directly associated with, display
Course objectives
Practical seminars on the design of Service Systems applications. Students cooperate on design and operation preparation of practical applications that meet requirements of Service Systems. Course is organized in seminar form and relatively high level of student's team autonomy is expected. At the end of the course students should be able to: make reasoned decisions about service system design and service system innovation; work with information in given business domain; formulate value propositions.
  • Service Systems Basics & Service Systems Engineering & Application as Service System & Application as Part of Service System & Application Domain Understanding & Application Domain Conceptual Modeling & Use Cases Analysis and Design & Application Goals Specification & Business Models Preparation & Service System Assembly, Production and Services Execution & Service system verification and validation & Finding application fields for new technologies & Service system design as a project or program & Service execution as a project within a portfolio
  • Lovelock, Ch., Wirtz, J.: Services Marketing: People, Technology, Strategy. Pearson Prentice Hall. 2007. ISBN 0-13-205676-3.
  • Berkun, Scott: The Art of Project Management, O'Reilly, 2005. ISBN: 0-596-00786-8
  • Hefley, Bill; Murphy, Wendy (Eds.): Service Science, Management and Engineering Education for the 21st Century, Springer, 2008,
Teaching methods
presentations by professionals in the sectors, group projects, class discussion
Assessment methods
A seminar work is required to the colloquium consisting in a complete service system preparation. The seminar work will be done by teams of 3-4 members using the standards of project management.
Language of instruction
Further Comments
Study Materials
The course is taught annually.
The course is also listed under the following terms Spring 2009, Spring 2010, Spring 2011, Spring 2012, Spring 2013, Spring 2014, Spring 2015, Spring 2016, Spring 2017, Spring 2018, Spring 2020, Spring 2021.
  • Enrolment Statistics (Spring 2019, recent)
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