PV240 Introduction to service marketing

Faculty of Informatics
Autumn 2017
Extent and Intensity
2/0/0. 3 credit(s) (plus extra credits for completion). Recommended Type of Completion: zk (examination). Alternate Types of Completion: k (colloquium).
Teacher(s)
Ing. Leonard Walletzký, Ph.D. (lecturer)
Supervisor
doc. RNDr. Eva Hladká, Ph.D.
Department of Computer Systems and Communications - Faculty of Informatics
Supplier department: Department of Computer Systems and Communications - Faculty of Informatics
Timetable
Wed 12:00–13:50 D2
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives
To give a comprehensive overview of the concept and content of service marketing. To develop a unified, primary knowledge required for university studies. During the course of the semester students will familiarize themselves with complex service marketing tools, their potential application and limitations. The course explains the role and the importance of the empirical data for forecasting desires and demands of consumers. Students will get insight into the practical gathering of information and their interpretation: the course leads the students through the process which starts with the formulation of the research question, continues with the collection and processing of data, and ends with the summary and evaluation of results.
Syllabus
  • 1. Basic principles and meanings of marketing (dotace 2/0)
  • 2. Marketing management (dotace 2/0)
    Marketing management
    Marketing strategies
    Marketing plan
  • 3. Marketing environment and portfolio analysis (dotace 2/0)
  • 4. Marketing information system (dotace 6/0)
    Marketing research problem
    Collecting data techniques and data processing
    Sampling and units of marketing research
  • 5. Marketing decisions (dotace 4/0)
    Consumer behaviour
    Segmentation
  • 6. Marketing mix (dotace 6/0)
    Product
    Price
    Place
    Promotion
    People
  • 7. Service marketing (dotace 2/0)
Literature
    recommended literature
  • FORET, M. Marketingový průzkum – Poznáváme svoje zákazníky. 2. aktualizované vydání, BizBooks, Brno 2012, 116 s., ISBN 978- 80 - 265 - 0038 – 4
  • FORET, Miroslav. Marketing pro začátečníky. 3. aktualizované vydání, Brno: EDIKA, 2012, 184 s. ISBN 978-80-266-0006-0
  • FORET, M. Marketing pro začátečníky. 3. aktualizované vydání, Brno: EDIKA, 2012, 184 s. ISBN 978-80-266-0006-0
  • FORET, Miroslav. Marketing pro začátečníky. Vyd. 1. Brno: Computer Press, 2008. viii, 152. ISBN 9788025119426. info
  • FORET, Miroslav, Petr PROCHÁZKA and Tomáš URBÁNEK. Marketing : základy a principy. Vyd. 2. Brno: Computer Press, 2005. vi, 149. ISBN 8025107906. info
  • FORET, Miroslav and Jana STÁVKOVÁ. Marketingový výzkum : jak poznávat své zákazníky. 1. vyd. Praha: Grada, 2003. 159 s. ISBN 8024703858. info
    not specified
  • FORET, M. Marketing research. 1. vyd. Brno: Mendelova univerzita v Brně, 2012. 72 s. ISBN 978-80-7375-592-8.
Teaching methods
Students obtain credits based on the appraisal of their individual courseworks, group discussions, and testing. Final test consists of written test or oral presentation
Assessment methods
Lectures, individual written seminar work, discussions, and individual tests.
Language of instruction
English
Further Comments
Study Materials
The course is taught annually.
The course is also listed under the following terms Spring 2012, Spring 2013, Spring 2014, Spring 2015, Spring 2016, Autumn 2016.
  • Enrolment Statistics (recent)
  • Permalink: https://is.muni.cz/course/fi/autumn2017/PV240

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