FI:PA194 Intro to Service Science - Course Information
PA194 Introduction to Service ScienceFaculty of Informatics
- Extent and Intensity
- 2/0. 2 credit(s) (plus extra credits for completion). Type of Completion: zk (examination).
- Ing. Leonard Walletzký, Ph.D. (lecturer)
- Guaranteed by
- doc. RNDr. Eva Hladká, Ph.D.
Department of Computer Systems and Communications - Faculty of Informatics
Supplier department: Department of Computer Systems and Communications - Faculty of Informatics
- Wed 10:00–11:50 A217
- Course Enrolment Limitations
- The course is also offered to the students of the fields other than those the course is directly associated with.
The capacity limit for the course is 30 student(s).
Current registration and enrolment status: enrolled: 0/30, only registered: 0/30, only registered with preference (fields directly associated with the programme): 0/30
- fields of study / plans the course is directly associated with
- Service Science, Management and Engineering (eng.) (programme FI, N-AP)
- Service Science, Management and Engineering (programme FI, N-AP)
- Course objectives
- The course is focused to the presentation of basic elements and contexts of the Service Science field. Withal it’s concept is built to understand the problem of Service Science in higher complex of circumstances – economics, social and particularly IT . The course emphasizes the role of IT in the field of services.
- Goods and Service Dominant Logic
- Role of information in in GDL and SDL
- Service systems and imperfect information
- Service system
- Dual service system
- Dynamic service system
- IT in SDL
- Software as a Service
- Marketing concepts in SDL
- Service Science, Management and Engineering
- Case studies in service innovation. Edited by Linda A. Macaulay. 1st ed. New York: Springer, 2012. xiii, 231. ISBN 9781461419730. info
- The science of service systems. Edited by Richard B. Chase - Haluk Demirkan - James C. Spohrer - Vikas Krishna. Dordrecht: Springer, 2011. xxiv, 358. ISBN 9781441982698. info
- Service science, management and engineering : education for the 21st century. Edited by Bill Hefley - Wendy Murphy. New York: Springer, 2008. xxvi, 384. ISBN 9780387765785. info
- Teaching methods
- Lectures are based on case studies which extend the theoretical backgrounds.
- Assessment methods
- exam at the end of the semmester - written test (50% closed and 50% open questions)
- Language of instruction
- Further Comments
- Study Materials
The course is taught annually.