NOVÁ, Jana. THE MANAGERIAL CONCEPTS OF THE QUALITY AND PERFORMANCE AND THEIR INTEGRATION IN THE SPORTS ORGANIZATIONS. Online. In ČASOPIS ZA SPORT, FIZIČKO VASPITANJE I ZDRAVLJE - SPORT MONT. Podgorica: Crnogorska sportska akademija - Podgorica, 2014, p. 73-80. ISSN 1451-7485.
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Basic information
Original name THE MANAGERIAL CONCEPTS OF THE QUALITY AND PERFORMANCE AND THEIR INTEGRATION IN THE SPORTS ORGANIZATIONS
Authors NOVÁ, Jana (703 Slovakia, guarantor, belonging to the institution).
Edition Podgorica, ČASOPIS ZA SPORT, FIZIČKO VASPITANJE I ZDRAVLJE - SPORT MONT, p. 73-80, 8 pp. 2014.
Publisher Crnogorska sportska akademija - Podgorica
Other information
Original language English
Type of outcome Proceedings paper
Field of Study 50600 5.6 Political science
Country of publisher Czech Republic
Confidentiality degree is not subject to a state or trade secret
Publication form electronic version available online
RIV identification code RIV/00216224:14510/14:00076095
Organization unit Faculty of Sports Studies
ISSN 1451-7485
Keywords in English Quality; Performance; Sports Organizations; Integrated Framework
Tags rivok
Tags International impact
Changed by Changed by: Ing. Jana Nová, PhD., MBA, učo 117299. Changed: 9/4/2015 23:31.
Abstract
The sports organizations are nowadays more than ever confronted with the requirements to deliver the outcomes of the best value for the price and be able to confirm the best possible spending of the public and sponsorship funds. The variety of the consumers and customers in sport expect to be provided or to be a part of the sports products and services that offer the excitement, fun and worthy and pleasurable experience. The customers in sport are not only the participants in sport or the spectators of sport but also members, employees, and volunteers who work in sport governing organizations, in special interests clubs, in commercial sport clubs, in professional sport franchises, and in political sport organizations (Mawson,1993). Managing such a variety of different customers and requirements requires the complex approach toward the quality and performance. To develop the both, the quality management system and performance management system must be implemented. This enables a sport organisation to achieve the goals and objectives in compliance with the external and internal expectations stemming from the complex sport environment.
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