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@inproceedings{1197033,
author = {Klapalová, Alena},
address = {Matera},
booktitle = {IFKAD 2014 Knowledge and Management Models for Sustainable Growth},
editor = {Daniela Carlucci, JC Spender, Giovanni Schiuma},
keywords = {Reverse logistics Knowledge management Quality management Innovation management Zero waste performance},
howpublished = {paměťový nosič},
language = {eng},
location = {Matera},
isbn = {978-88-96687-04-8},
pages = {677-696},
publisher = {Institute of Knowledge Asset Management (IKAM) Arts for Business Institute University of Basilicata},
title = {Reverse flows as the source of knowledge for zero waste performance – integration of knowledge, quality, innovation and reverse logistics management},
year = {2014}
}
TY - JOUR
ID - 1197033
AU - Klapalová, Alena
PY - 2014
TI - Reverse flows as the source of knowledge for zero waste performance – integration of knowledge, quality, innovation and reverse logistics management
PB - Institute of Knowledge Asset Management (IKAM) Arts for Business Institute University of Basilicata
CY - Matera
SN - 9788896687048
KW - Reverse logistics Knowledge management Quality management Innovation management Zero waste performance
N2 - Reverse flows consist of material, financial, information, knowledge, services and waste flows and should be handled as the resources that have more or less tangible and intangible value. Without the understanding of reverse flows as the valuable resources both efficiency and effectiveness problems arise that have negative impact on sustainable development of business. The primary goal of every enterprise is to minimise the emergence of some of these flows (especially material ones) since significant part of them turn into the waste for disposal. This means that enterprises should follow zero waste strategy. There are several business functions as well as fields of study which role is to help to follow such strategy. Nevertheless the statistics concerning the growing volumes of reverse flows and especially waste (e.g. municipal and industrial waste) show that despite the effect of consumerism there is the potential gap in the needed integration of those functions and fields of study. The purpose of this paper is to gain better understanding of the interrelationships among several business functions which integration supported with appropriate management approach should lead to zero waste performance. Design of the conceptual framework with the knowledge management as the basis for the integration and some empirical evidence of its functionality are presented in this paper.
ER -
KLAPALOVÁ, Alena. Reverse flows as the source of knowledge for zero waste performance – integration of knowledge, quality, innovation and reverse logistics management. In Daniela Carlucci, JC Spender, Giovanni Schiuma. \textit{IFKAD 2014 Knowledge and Management Models for Sustainable Growth}. Matera: Institute of Knowledge Asset Management (IKAM) Arts for Business Institute University of Basilicata, 2014, p.~677-696. ISBN~978-88-96687-04-8.
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