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@book{1197107,
author = {Gaster, L. and Squires, A.},
address = {Maidenhead},
language = {eng},
location = {Maidenhead},
isbn = {978-0-335-20955-2},
publisher = {Open University Press},
title = {Providing Quality in the Public Sector: A Practical Approach to Improving Public Services},
year = {2003}
}
TY - BOOK
ID - 1197107
AU - Gaster, L. - Squires, A.
PY - 2003
TI - Providing Quality in the Public Sector: A Practical Approach to Improving Public Services
PB - Open University Press
CY - Maidenhead
SN - 9780335209552
ER -
GASTER, L. a A. SQUIRES. \textit{Providing Quality in the Public Sector: A Practical Approach to Improving Public Services}. Maidenhead: Open University Press. 292 s. ISBN~978-0-335-20955-2. 2003.
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