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@inproceedings{1202176,
author = {Škapa, Radoslav},
address = {Matera},
booktitle = {IFKAD 2014 9th International Forum on Knowledge Asset Dynamics - Knowledge and Management Models for Sustainable Growth},
editor = {Daniela Carlucci, JC Spender, Giovanni Schiuma},
keywords = {reverse logistics; waste management; knowledge management; empirical research},
howpublished = {elektronická verze "online"},
language = {eng},
location = {Matera},
isbn = {978-88-96687-04-8},
pages = {641-655},
publisher = {Institute of Knowledge Asset Management (IKAM) Arts for Business Institute University of Basilicata},
title = {Relationship between knowledge management and effectiveness of reverse flows management},
year = {2014}
}
TY - JOUR
ID - 1202176
AU - Škapa, Radoslav
PY - 2014
TI - Relationship between knowledge management and effectiveness of reverse flows management
PB - Institute of Knowledge Asset Management (IKAM) Arts for Business Institute University of Basilicata
CY - Matera
SN - 9788896687048
KW - reverse logistics
KW - waste management
KW - knowledge management
KW - empirical research
N2 - The paper explores the relationship between three constructs: customer orientation of reverse logistics, knowledge management and effectiveness of reverse logistics. Reverse logistics is generally seen as an instrument for sustainable development due to its ambition to minimize the extent of waste “generated” in supply chains. The role of knowledge management is investigated in this field. The explorative research is based on primary data that were collected through personal interviews with representatives of 162 companies operating on the Czech market. The majority of presented findings are based on subjective statements of informants due to the fact that many questions asked for the data that companies don’t measure, collect and reprocess. Majority of the questions were constructed as scales; the data were reprocessed by means of uni-, bi-, and multivariate statistical analysis. The originality of the paper stems from the fact that it tests the relationship among maturity of knowledge management, customer orientation and effectiveness of reverse logistic by means of a structural model. The more elaborated knowledge management is found to be related to the effectiveness of reverse logistics and its customer orientation. The paper also shows that knowledge management is linked with other motives related to reverse logistics.
ER -
ŠKAPA, Radoslav. Relationship between knowledge management and effectiveness of reverse flows management. In Daniela Carlucci, JC Spender, Giovanni Schiuma. \textit{IFKAD 2014 9th International Forum on Knowledge Asset Dynamics - Knowledge and Management Models for Sustainable Growth}. Matera: Institute of Knowledge Asset Management (IKAM) Arts for Business Institute University of Basilicata, 2014. p.~641-655. ISBN~978-88-96687-04-8.
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