ŠKAPA, Radoslav. Relationship between knowledge management and effectiveness of reverse flows management. In Daniela Carlucci, JC Spender, Giovanni Schiuma. IFKAD 2014 9th International Forum on Knowledge Asset Dynamics - Knowledge and Management Models for Sustainable Growth. Matera: Institute of Knowledge Asset Management (IKAM) Arts for Business Institute University of Basilicata, 2014. p. 641-655. ISBN 978-88-96687-04-8.
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Basic information
Original name Relationship between knowledge management and effectiveness of reverse flows management
Authors ŠKAPA, Radoslav (203 Czech Republic, guarantor, belonging to the institution).
Edition Matera, IFKAD 2014 9th International Forum on Knowledge Asset Dynamics - Knowledge and Management Models for Sustainable Growth, p. 641-655, 15 pp. 2014.
Publisher Institute of Knowledge Asset Management (IKAM) Arts for Business Institute University of Basilicata
Other information
Original language English
Type of outcome Proceedings paper
Field of Study 50600 5.6 Political science
Country of publisher Italy
Confidentiality degree is not subject to a state or trade secret
Publication form electronic version available online
RIV identification code RIV/00216224:14560/14:00080601
Organization unit Faculty of Economics and Administration
ISBN 978-88-96687-04-8
ISSN 2280-787X
UT WoS 000357262300031
Keywords in English reverse logistics; waste management; knowledge management; empirical research
Tags International impact, Reviewed
Changed by Changed by: doc. Ing. Radoslav Škapa, Ph.D., učo 10072. Changed: 16. 3. 2016 09:04.
Abstract
The paper explores the relationship between three constructs: customer orientation of reverse logistics, knowledge management and effectiveness of reverse logistics. Reverse logistics is generally seen as an instrument for sustainable development due to its ambition to minimize the extent of waste “generated” in supply chains. The role of knowledge management is investigated in this field. The explorative research is based on primary data that were collected through personal interviews with representatives of 162 companies operating on the Czech market. The majority of presented findings are based on subjective statements of informants due to the fact that many questions asked for the data that companies don’t measure, collect and reprocess. Majority of the questions were constructed as scales; the data were reprocessed by means of uni-, bi-, and multivariate statistical analysis. The originality of the paper stems from the fact that it tests the relationship among maturity of knowledge management, customer orientation and effectiveness of reverse logistic by means of a structural model. The more elaborated knowledge management is found to be related to the effectiveness of reverse logistics and its customer orientation. The paper also shows that knowledge management is linked with other motives related to reverse logistics.
Links
GA13-14704S, research and development projectName: Řízení zpětných toků jako prostředek tvorby hodnoty
Investor: Czech Science Foundation, Reverse Flows Management as a Means of Value Creation
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