ŠEDOVÁ, Jindřiška and Romana KALÁBOVÁ. Evaluation of the Use of Mediation to Resolve Disputes in Financial Services in the Czech Republic. In Oleg Deev,Veronika Kajurová,Jan Krajíček. European Financial Systems 2014. Proceedings of the 11th International Scientific Conference. Brno: Masaryk University, 2014, p. 524-532. ISBN 978-80-210-7153-7.
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Basic information
Original name Evaluation of the Use of Mediation to Resolve Disputes in Financial Services in the Czech Republic
Authors ŠEDOVÁ, Jindřiška (203 Czech Republic, guarantor, belonging to the institution) and Romana KALÁBOVÁ (203 Czech Republic, belonging to the institution).
Edition Brno, European Financial Systems 2014. Proceedings of the 11th International Scientific Conference, p. 524-532, 9 pp. 2014.
Publisher Masaryk University
Other information
Original language English
Type of outcome Proceedings paper
Field of Study 50600 5.6 Political science
Country of publisher Czech Republic
Confidentiality degree is not subject to a state or trade secret
Publication form printed version "print"
WWW URL
RIV identification code RIV/00216224:14560/14:00076801
Organization unit Faculty of Economics and Administration
ISBN 978-80-210-7153-7
UT WoS 000350701500070
Keywords in English mediation arbitration proceedings judicial proceedings contract
Changed by Changed by: Mgr. Daniela Marcollová, učo 111148. Changed: 3/4/2015 12:32.
Abstract
The aim of this paper is to present the results of an analysis of contract enforceability and suitable methods of resolving disputes in the Czech Republic both in general terms and also focusing on the area of financial services. From this point of view, the main reasons of the low efficiency of dispute resolution from agreements are considered. In the Czech Republic most often a dispute resolution in court proceedings is used. In comparison with other countries, alternative dispute resolutions have been used rarely. In financial services, consumers can use the Financial Arbiter of the Czech Republic, which is competent to decide disputes in a wide range of financial services. In addition, arbitration, conciliation and mediation may be taken into consideration. Attention is focused on the criteria specification to express efficiency and consumer preferences in decision how to resolve a dispute. On the base of obtained results, conclusions on a possible use of mediation in the Czech Republic in resolving disputes in financial services, especially consumer credit, are formulated.
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