ŽVÁČKOVÁ, Jitka. Quality Assurance: A Balancing Act. CASALC Review. Praha: CASAJC, 2015, roč. 5-2015/16, č. 1, s. 196-207. ISSN 1804-9435.
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Základní údaje
Originální název Quality Assurance: A Balancing Act
Název česky Zajišťování a hodnocení kvality
Autoři ŽVÁČKOVÁ, Jitka (203 Česká republika, garant, domácí).
Vydání CASALC Review, Praha, CASAJC, 2015, 1804-9435.
Další údaje
Originální jazyk angličtina
Typ výsledku Článek v odborném periodiku
Obor 50300 5.3 Education
Stát vydavatele Česká republika
Utajení není předmětem státního či obchodního tajemství
Kód RIV RIV/00216224:14640/15:00086412
Organizační jednotka Centrum jazykového vzdělávání
Klíčová slova česky zajišťování kvality; hodnocení kvality; zpětná vazba; náslechy
Klíčová slova anglicky quality assurance; quality assessment; feedback; observations
Příznaky Mezinárodní význam, Recenzováno
Změnil Změnila: PaedDr. Marta Holasová, Ph.D., učo 38218. Změněno: 23. 3. 2016 11:30.
Anotace
Language Centre Quality Assurance can be used for a wide range of purposes, from audits of services and procedures to reflection on best practices and improvements of language education. Quality Assurance systems across Europe differ considerably. The Czech Republic, unlike the UK or Spain, applies no unified national standards, therefore, the Masaryk University Language Centre (CJV MU), in compliance with the Masaryk University strategic plan, is obliged to set its own standards and procedures. In order to achieve desired goals, CJV MU has adopted Quality Assurance systems developed, tested and used by University Language Centres associated in CercleS and focused on three major areas: the learner, the teacher and the Language Centre management. While the learner area follows a traditional path of standard questionnaires and the management quality is assessed in collaboration with external auditing companies and professionals, the teacher area represents a considerable challenge to the CJV MU. This paper shares our experience with the Quality Assessment of teaching. It overviews areas incorporated and strategies applied in CJV MU in the period 2012-2014, such as self-assessment questionnaires, course and individual lesson plan analyses, observations and feedback. It shares experience with some critical moments that threatened to undermine the credibility of usefulness of the whole process and lessons learnt from that experience. Finally, it identifies current results, concrete benefits and possible directions that could guarantee a high-quality teaching in a long term perspective.
Anotace česky
Language Centre Quality Assurance can be used for a wide range of purposes, from audits of services and procedures to reflection on best practices and improvements of language education. Quality Assurance systems across Europe differ considerably. The Czech Republic, unlike the UK or Spain, applies no unified national standards, therefore, the Masaryk University Language Centre (CJV MU), in compliance with the Masaryk University strategic plan, is obliged to set its own standards and procedures. In order to achieve desired goals, CJV MU has adopted Quality Assurance systems developed, tested and used by University Language Centres associated in CercleS and focused on three major areas: the learner, the teacher and the Language Centre management. While the learner area follows a traditional path of standard questionnaires and the management quality is assessed in collaboration with external auditing companies and professionals, the teacher area represents a considerable challenge to the CJV MU. This paper shares our experience with the Quality Assessment of teaching. It overviews areas incorporated and strategies applied in CJV MU in the period 2012-2014, such as self-assessment questionnaires, course and individual lesson plan analyses, observations and feedback. It shares experience with some critical moments that threatened to undermine the credibility of usefulness of the whole process and lessons learnt from that experience. Finally, it identifies current results, concrete benefits and possible directions that could guarantee a high-quality teaching in a long term perspective.
Typ Název Vložil/a Vloženo Práva
cr-11516-zvackova.pdf Licence Creative Commons  Verze souboru Žváčková, J. 2. 2. 2016

Vlastnosti

Adresa v ISu
https://is.muni.cz/auth/publication/1333904/cr-11516-zvackova.pdf
Adresa ze světa
https://is.muni.cz/publication/1333904/cr-11516-zvackova.pdf
Adresa do Správce
https://is.muni.cz/auth/publication/1333904/cr-11516-zvackova.pdf?info
Ze světa do Správce
https://is.muni.cz/publication/1333904/cr-11516-zvackova.pdf?info
Vloženo
Út 2. 2. 2016 13:21, Mgr. Jitka Žváčková

Práva

Právo číst
  • kdokoliv v Internetu
Právo vkládat
 
Právo spravovat
  • osoba PaedDr. Marta Holasová, Ph.D., učo 38218
  • osoba Mgr. Jitka Žváčková, učo 6858
Atributy
 

cr-11516-zvackova.pdf

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Adresa v ISu
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cr-11516-zvackova.txt

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