KRČÁL, Michal. Justifying the Intangibles: Review of Information System Justification Research. Online. In JC Spender, Giovanni Schiuma, Joerg Rainer Noenning. Towards a New Architecture of Knowledge: Big Data, Culture and Creativity. Dresden: Institute of Knowledge Asset Management, 2016, p. 84 - 94. ISBN 978-88-96687-09-3.
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Basic information
Original name Justifying the Intangibles: Review of Information System Justification Research
Authors KRČÁL, Michal.
Edition Dresden, Towards a New Architecture of Knowledge: Big Data, Culture and Creativity, p. 84 - 94, 11 pp. 2016.
Publisher Institute of Knowledge Asset Management
Other information
Type of outcome Proceedings paper
Confidentiality degree is not subject to a state or trade secret
Publication form electronic version available online
ISBN 978-88-96687-09-3
ISSN 2280-787X
Keywords in English Justification; intangibles; taxonomy; information system; review
Tags International impact, Reviewed
Changed by Changed by: Ing. Mgr. Michal Krčál, Ph.D., učo 99246. Changed: 13/10/2016 17:05.
Abstract
Despite rich research in the field of IS justification, it seems that this effort yields insufficient outcomes. Organizations still struggle with finding reasons why to invest (or not to) in IS and what benefits such investment will bring, and researchers report lack of knowledge of justification methods. Therefore, this study reviews the past IS justification research with the attention on intangible benefits. Mainly literature review studies were analysed. Review articles were narratively reviewed with focus on types of methods and possibilities for further research. Finally, according to analysis, taxonomy of methods was designed and further research directions were suggested. This study is the first attempt of justification methods taxonomy since Irani and Love (2002) study. This research identified five categories of IS justification methods: financial, strategic, analytic, multi-criteria, process. The ability of most methods to justify intangible benefits of information systems is rather low or non-existent. With current justification methods, companies are unable to properly justify information systems that provide many intangibles. Therefore, instead on focusing on developing other new methods, more effort should be directed into gaining more insight into the practice of justification process in order to understand the reasons why companies struggle to evaluate intangible benefits of information systems.
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