Penetration Effect on HR Portals Enhancement Justification: Initial Evidence from Expert Interviews

KRČÁL, Michal. Penetration Effect on HR Portals Enhancement Justification: Initial Evidence from Expert Interviews. Online. In Paulo Silva, Rui Quaresma, António Guerreiro. PROCEEDINGS OF THE 10TH EUROPEAN CONFERENCE ON INFORMATION SYSTEMS MANAGEMENT. Spojené království: ACAD CONFERENCES LTD, 2016, p. 100 - 107. ISBN 978-1-911218-05-0.

Basic information

Original name

Penetration Effect on HR Portals Enhancement Justification: Initial Evidence from Expert Interviews

Authors

KRČÁL, Michal (203 Czech Republic, guarantor, belonging to the institution)

Edition

Spojené království, PROCEEDINGS OF THE 10TH EUROPEAN CONFERENCE ON INFORMATION SYSTEMS MANAGEMENT, p. 100 - 107, 8 pp. 2016

Publisher

ACAD CONFERENCES LTD

---

Other information

Language

English

Type of outcome

Stať ve sborníku

Field of Study

50204 Business and management

Country of publisher

United Kingdom of Great Britain and Northern Ireland

Confidentiality degree

není předmětem státního či obchodního tajemství

Publication form

electronic version available online

RIV identification code

RIV/00216224:14560/16:00095891

Organization unit

Faculty of Economics and Administration

ISBN

978-1-911218-05-0

ISSN

UT WoS

000400275000013

Keywords in English

justification; HR portal; enterprise portal; intangibles; decision making; IS business value

Tags

International impact, Reviewed

---

Abstract

V originále

Companies still struggle with finding justifiable reasons to implement strategically important information systems and they are reported to resort to trust, faith or instinct when dealing with intangible benefits. Enterprise Information Portal is a technology that can bring both tangible and intangible benefits. This study focuses on an insufficient theoretical knowledge about justification of a specific type of Enterprise Information Portal - Human Resources Portal (HR portal). The goal of this investigation is to explore why do companies implement HR portals, how are they justifying HR portals, and how are they incorporating intangible benefits into the justification process. For the purpose of this study, semi-structured expert interviews were conducted. The sample consists from two respondents employed at HR portal vendor and from two respondents from different companies that are using the vendor’s HR portal. Namely, it is HR portal consultant, HR portal branch director, and HR portal administrator and HR portal key user. The results show that although the initial decision about using HR portal seems to have a tangible economic rationale, the consequent development of further portal features is not usually justified according to tangible benefits. The reason for this could be the “penetration effect” of easily justifiable initially implemented features. This effect is grounded in previous positive experience with the initial justification and user satisfaction with the portal. Therefore, the “penetration effect” makes it easier for decision makers to trust or have faith that the intangible benefits will be beneficial and they do not seek for more detailed information. The main outcome of this study is creating of conceptual justification model that will be further refined in proposed subsequent research. This study is one of the few attempts to enhance the body of knowledge of justification of Enterprise Information Portals.