Detailed Information on Publication Record
2017
Customer Satisfaction with Quality of Products of Food Business
SUCHÁNEK, Petr, Jiří RICHTER and Maria KRÁLOVÁBasic information
Original name
Customer Satisfaction with Quality of Products of Food Business
Authors
SUCHÁNEK, Petr (203 Czech Republic, guarantor, belonging to the institution), Jiří RICHTER (203 Czech Republic, belonging to the institution) and Maria KRÁLOVÁ (203 Czech Republic, belonging to the institution)
Edition
Prague Economic Papers : Quarterly Journal of Economic Theory and Policy, Vysoká škola ekonomická v Praze, 2017, 1210-0455
Other information
Language
English
Type of outcome
Článek v odborném periodiku
Field of Study
50204 Business and management
Country of publisher
Czech Republic
Confidentiality degree
není předmětem státního či obchodního tajemství
References:
Impact factor
Impact factor: 0.409
RIV identification code
RIV/00216224:14560/17:00095892
Organization unit
Faculty of Economics and Administration
UT WoS
000393933100002
Keywords in English
company performance; competition; customer expectation; customer satisfaction; food industry; quality; quality management; repurchase
Tags
International impact, Reviewed
Změněno: 9/3/2018 20:22, Mgr. et Mgr. Nikol Zachovalová Barochová
Abstract
V originále
This article is a part of a specific research output called Quality Influence on the Performance and Competitiveness of the Company. One of the research phases is elaborated in this article; its subject is measuring customer satisfaction with the quality of food products companies in the Czech Republic. This article aim is to determine the level of customer satisfaction with the quality of food production enterprises. The partial aim of the article is to identify factors that have the greatest influence on the customer satisfaction. The research confirms close relations between customers’ quality perception, their satisfaction and the level of fulfilment of their demands.
Links
| MUNI/A/0738/2012, interní kód MU |
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