SUCHÁNEK, Petr, Jiří RICHTER a Maria KRÁLOVÁ. Customer Satisfaction with Quality of Products of Food Business. Prague Economic Papers : Quarterly Journal of Economic Theory and Policy. Vysoká škola ekonomická v Praze, 2017, roč. 26, č. 1, s. 19-35. ISSN 1210-0455. Dostupné z: https://dx.doi.org/10.18267/j.pep.595. |
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@article{1357151, author = {Suchánek, Petr and Richter, Jiří and Králová, Maria}, article_number = {1}, doi = {http://dx.doi.org/10.18267/j.pep.595}, keywords = {company performance; competition; customer expectation; customer satisfaction; food industry; quality; quality management; repurchase}, language = {eng}, issn = {1210-0455}, journal = {Prague Economic Papers : Quarterly Journal of Economic Theory and Policy}, title = {Customer Satisfaction with Quality of Products of Food Business}, url = {https://www.vse.cz/pep/595}, volume = {26}, year = {2017} }
TY - JOUR ID - 1357151 AU - Suchánek, Petr - Richter, Jiří - Králová, Maria PY - 2017 TI - Customer Satisfaction with Quality of Products of Food Business JF - Prague Economic Papers : Quarterly Journal of Economic Theory and Policy VL - 26 IS - 1 SP - 19-35 EP - 19-35 PB - Vysoká škola ekonomická v Praze SN - 12100455 KW - company performance KW - competition KW - customer expectation KW - customer satisfaction KW - food industry KW - quality KW - quality management KW - repurchase UR - https://www.vse.cz/pep/595 L2 - https://www.vse.cz/pep/595 N2 - This article is a part of a specific research output called Quality Influence on the Performance and Competitiveness of the Company. One of the research phases is elaborated in this article; its subject is measuring customer satisfaction with the quality of food products companies in the Czech Republic. This article aim is to determine the level of customer satisfaction with the quality of food production enterprises. The partial aim of the article is to identify factors that have the greatest influence on the customer satisfaction. The research confirms close relations between customers’ quality perception, their satisfaction and the level of fulfilment of their demands. ER -
SUCHÁNEK, Petr, Jiří RICHTER a Maria KRÁLOVÁ. Customer Satisfaction with Quality of Products of Food Business. \textit{Prague Economic Papers : Quarterly Journal of Economic Theory and Policy}. Vysoká škola ekonomická v Praze, 2017, roč.~26, č.~1, s.~19-35. ISSN~1210-0455. Dostupné z: https://dx.doi.org/10.18267/j.pep.595.
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