Modelling the Service Value Chain for Smart City

CAPUTO, Francesco; Mouzhi GE and Leonard WALLETZKÝ. Modelling the Service Value Chain for Smart City. In Proceedings of the 25th Interdisciplinary Information Management Talks. Poděbrady, Czech Republic: Trauner Verlag, 2017, p. 375-382. ISBN 978-3-99062-119-6.

Basic information

Original name

Modelling the Service Value Chain for Smart City

Authors

CAPUTO, Francesco (380 Italy); Mouzhi GE (156 China, guarantor, belonging to the institution) and Leonard WALLETZKÝ (203 Czech Republic, belonging to the institution)

Edition

Poděbrady, Czech Republic, Proceedings of the 25th Interdisciplinary Information Management Talks, p. 375-382, 8 pp. 2017

Publisher

Trauner Verlag

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Other information

Language

English

Type of outcome

Proceedings paper

Field of Study

10201 Computer sciences, information science, bioinformatics

Country of publisher

Austria

Confidentiality degree

is not subject to a state or trade secret

Publication form

printed version "print"

References:

indexed by SCOPUS, Web of Science

RIV identification code

RIV/00216224:14330/17:00096939

Organization unit

Faculty of Informatics

ISBN

978-3-99062-119-6

UT WoS

000419365600042

EID Scopus

2-s2.0-85029738076

Keywords in English

Service Modelling; Value Co-creation; Smart Service; Smart City; Service Value Chain

Tags

International impact, Reviewed

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Abstract

In the original language

With the development of Smart Cities, a large amount of service entities has been involved in the service chain. Each service entity can play different roles in different contexts, and the value co-creation between service providers and service users becomes more and more complex. In order to understand the value co-creation in Smart Cities, it is important to model the value chain of smart services. Furthermore, understanding the service value co-creation process is critical to the stakeholders in Smart City. Therefore, this paper proposes an approach to model the service value process. By applying the approach to a real-world use case of smart mobility, we can see that our model can not only provide an overall modelling view to the service value process, but can also specify the possible role changes inside the value process. The modelling results further indicate that the proposed model can be used to discover new services and value propositions in Smart City.